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Warranty Information

The Amped Wireless (A division of Newo Corporation, Inc.) Limited Warranty

Warranty Period:
The Amped Wireless Limited Warranty is for one (1) year from the date of purchase for new products. A proof of purchase with the date of purchase must be rendered for warranty service. Refurbished products carry the Limited Warranty for thirty (30) days after the date of purchase. Products without a proof of purchase date will be under warranty for up to 12 months past the factory production date.

Guarantee:
Amped Wireless warrants to the original purchaser that the hardware of this Amped Wireless product shall be free of defects in design, assembly, material, or workmanship.

Conditions:
The Amped Wireless Limited Warranty is for repair or replacement only at the sole discretion of Amped Wireless. Amped Wireless does not issue any refunds for purchased product. In the event that Amped Wireless is unable to repair or replace a product (i.e. discontinued product), Amped Wireless will offer a credit toward the purchase of a similar product of equal or lesser value direct from Amped Wireless. Any repaired or replacement products will be warranted for the remainder of the original Warranty Period or thirty (30) days, whichever is longer. Amped Wireless reserves the right to discontinue any of its products without notice, and disclaims any limited warranty to repair or replace any such discontinued product. Amped Wireless reserves the right to revise or make changes to this product, its documentation, packaging, specifications, hardware, and software without notice. If any portion of the Amped Wireless Limited Warranty is found to be unenforceable, its remaining provisions shall remain in effect. All costs of shipping the product to Amped Wireless shall be borne solely by the purchaser.

Limitations:
IN NO EVENT SHALL AMPED WIRELESS' (NEWO CORPORATION'S) LIABILITY EXCEED THE AMOUNT PAID BY YOU FOR THE PRODUCT FROM DIRECT, INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THE PRODUCT, ITS ACCOMPANYING SOFTWARE, ACCESSORIES OR ITS DOCUMENTATION. The Amped Wireless Limited Warranty does not apply if: (a) the product assembly has been opened or damaged, (b) the product or its software or firmware has been altered or modified, (c) the product has not been used and installed in accordance to Amped Wireless' instructions, (d) the product has been subjected to misuse, or negligence. Amped Wireless does not guarantee the continued availability of a third party's service for which this product's use or operation may require. The Amped Wireless Limited Warranty does not protect against acts of God, vandalism, theft, normal wear and tear, obsolescence and environmental damages such as, but not limited to, weather and electrical disturbances. The Amped Wireless Limited Warranty is the sole warranty for this product. There are no other warranties, expressed or, except required by law, implied, including the implied warranty or condition of quality, performance merchantability, or fitness for any particular purpose.

Technical Support:
The Amped Wireless Limited Warranty is not related to the terms, conditions and policies of Amped Wireless' Technical Support offerings. For questions regarding support, please contact techsupport@dpiinc.com.

 

Support Contact Information

Technical Support

  • Toll Free: 888-573-8820
  • Local: 909-217-3168
  • E-mail: techsupport@dpiinc.com
  • Live Chat Hours:
    Monday - Friday:  8:00 am – 5:00 pm PST
  • * Open:
    Mon to Thurs - 7:00 am to 7:00 pm PST
    Friday - 7:00 am to 6:00 pm PST
    Saturday - 7:00 am to 5:00 pm PST
    Sunday - 8:00 am to 5:00 pm PST

Customer Service

  • Toll Free: 888-573-8820
  • Local: 909-217-3168
  • E-mail: techsupport@dpiinc.com
  • Amped Wireless Store Inquiries: store@ampedwireless.com
  • * Open:
    Mon to Thurs - 7:00 am to 7:00 pm PST
    Friday - 7:00 am to 6:00 pm PST
    Saturday - 7:00 am to 5:00 pm PST
    Sunday - 8:00 am to 5:00 pm PST


 

Installation Videos

Click below to view Installation Videos on your product:
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High Power Wireless-150N
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High Power Wireless-N 600mW Gigabit
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High Power Touch Screen
Wi-Fi Range Extender
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High Power Touch Screen AC750
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TAP-EX2
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High Power Touch Screen AC1750
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High Power Touch Screen AC750
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High Power Touch Screen AC1750
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High Power Wireless-N 500mW
Directional USB Adapter
UA1000
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Windows
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High Power Wireless-150N
Compact USB Adapter
UA150C
Videos
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Videos
Mac
High Power Wireless-N Directional
Dual Band USB Adapter
UA2000
Videos
Windows
Videos
Mac
High Power Wireless-300N
USB Adapter
UA600
Videos
Windows
Videos
Mac

Amped Wireless Wi-Fi Analytics Tool
 
Videos  
 

Product Registration

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Warranty Return Instructions

RMA Instructions and Information:

To return a product to Amped Wireless for Warranty service please contact consumer service at 888-573-8820 or email us at techsupport@dpiinc.com.

An Amped Wireless Customer Service Rep will review your Proof of Purchase and product information. If you are within the 1 year warranty, the Customer Service Rep will issue you a RMA Number along with instructions on how to send the product back to Amped Wireless.

DO NOT SEND A PRODUCT TO AMPED WIRELESS WITHOUT FIRST HAVING A RMA NUMBER. ALL RETURNS WITHOUT PROPER RMA NUMBERS WILL BE DISCARDED.

Amped Wireless is not responsible for lost or damaged packages. Please pack your product securely and obtain a tracking number.

Amped Wireless does not issue refunds under any circumstances. Please contact the point-of-purchase or retailer for their return/refund policies.

Amped Wireless is not responsible for shipping costs back to Amped Wireless. The customer bears the cost of sending the defective unit(s) to Amped Wireless. Amped Wireless bears the cost of shipping the replacement unit(s) to the customer.

International orders: Amped Wireless is not responsible for any customs or import duties, brokerage fees, or taxes paid on shipments. These charges are the sole responsibility of the customer. For International orders only, the customer bears the cost of shipping the replacement unit to Amped Wireless AND from Amped Wireless back to the customer.

Warranty is only available to the original purchaser.

RMA numbers are valid for 20 days after issue date. Amped Wireless must receive product within this time period.

For RMA status updates please contact Amped Wireless Customer Service.

 

 
 
 
 

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