Extreme Coverage & Bandwidth for Everyone to Connect
Browse the selections below to view support materials and troubleshooting tips. FAQs provide you with answers to frequently asked questions. The Download section provides you with firmware upgrades or device drivers and other related software. To view the User's Guide for your product check out the Documentation section. If you are having problems finding what you need, contact us.
Make sure your computer is connected to the Router using the included Ethernet cable. Do not try to connect with a wireless connection. Ensure that the power on the Router is on.
Check that your computer IS NOT connected to any wireless networks. If it is, disable your Wi-Fi connection and disconnect from all wireless networks. Reboot the router and try again.
Close your current web browser and reopen it. Use Google Chrome or Internet Explorer (v8.0 and up).
Open your web browser and enter 192.168.3.1 into the web address bar.
If you can access the web menu, but not the Setup Wizard, the Router may have previously been configured. There is a link to re-access the Setup Wizard from the Dashboard. Scroll to the bottom of the Dashboard page to find the Setup Wizard link.
Another way to access the Setup Wizard is to reset the Router to default settings by holding the Reset Button (located on the back panel) for ten (10) seconds and try again. The Setup Wizard will always appear if the Router has not yet been configured. After it has been configured the Dashboard will appear instead.
Make sure your computer is connected to the Router using the included Ethernet cable. Do not try to connect with a wireless connection. Ensure that the power on the Router is on.
Check that your computer IS NOT connected to any wireless networks. If it is, disable your Wi-Fi connection and disconnect from all wireless networks. Reboot the router and try again.
Close your current web browser and reopen it. Use Google Chrome or Internet Explorer (v8.0 and up).
Open your web browser and enter 192.168.3.1 into the web address bar.
If the Setup Wizard appears instead of the Dashboard, the Router has not yet been configured. Complete the Setup Wizard or skip the Setup Wizard to access the Dashboard.
Reset the Router to default settings by holding the Reset Button (located on the back panel) for ten (10) seconds and try again. Complete the Setup Wizard or skip the Setup Wizard to access the Dashboard.
Check that you are using a supported web browser: Google Chrome, Internet Explorer (8.0 and up) and Safari. If you are using an unsupported web browser, such as Firefox, please change to one of the supported web browsers and try again.
Reset your modem by holding down the reset button located on the back of the modem for approximately five seconds. Try the automatic configuration again.
Static IP: Your Internet connection may require a static IP setting. Check with your ISP to obtain the IP settings.
DSL Connections: Your Internet connection may require login information. If you are using PPPoE mode, you will need to manually configure your Internet connection settings and obtain your username and password.
Cable Modem: Your Internet connection may require you to clone your MAC address. Go to More Settings > IP Settings > Internet Network (WAN) and select Automatic/Dynamic (DHCP) from the drop down menu. Clone your PC's MAC address under the DNS settings.
Detach the power adapter and disconnect all computers from the Router. Turn off the power to your modem and remove the backup battery (if available). Wait 2 minutes and power the modem back on. Wait 2 minutes for the modem to initialize. Power on the Router and connect your computer to the router. Open your web browser and try to access the Internet.
Check that your Internet connection through the modem is working. Power off the Router and disconnect your computer from the router. Turn off the power to your modem and remove the backup battery (if available). Wait 2 minutes and power the modem back on. Wait 2 minutes for the modem to initialize. Attach your computer directly to the modem and power on your computer. Open your web browser and check to see if you can go online. If you cannot go online, there may be a problem with your Internet provider. Please contact your Internet provider to troubleshoot your connection issues.
Power off your computer, the Router and your modem. Power on your modem and wait 2 minutes. Power on the Router and wait 1 minute for the router to initialize. Power on your computer and try again.
Check to see if other computers are also having this problem. If they are not, check to see if your antivirus software or firewall software is conflicting with your Internet connection. You may also try temporarily disabling all firewalls or antivirus software to see if that is what is causing the problem.
If you have a PPPoE or another Internet connection requiring login credentials, you may need to adjust the reconnection or time out settings. Go to the IP Settings > Internet Connection (WAN) page and configure your Internet connection to automatically reconnect.
If you are using Windows XP, check that your computer is using Service Pack 2 or greater. Windows XP users with Service Pack 1 may experience intermittent wireless connections.
Check with your Internet provider to ensure that they are not experiencing system wide issues.
Check with speedtest.net to see the speed of your Internet provider. Connect directly to your modem with your computer and check speedtest.net again. If the speed results are the same, the issue is with your Internet provider. Please contact your provider to troubleshoot the issue.
Check the Internet connection speed on another computer that is connected to the Router. If the other computer does not have Internet speed problems, the networking equipment or operating system on your original computer may be outdated or may be experiencing problems. Viruses and other software may slow down a computer’s overall speed significantly.
If you are using a wireless connection to the Router, check that your wireless signal strength is above 3 bars. If not, you may need to move closer to the Router.
Step back at least 10 feet from the Router and check your signal again. The Router emits high power, long range Wi-Fi signals that may confuse your wireless adapter signal reading at close range. The speed and signal are at 100%, however your readout may not be displaying the data correctly.
Change the wireless channel on your Router to find a channel with less interference. Do this for both 2.4GHz and 5.0GHz wireless networks. To assist in finding the right channel, download the Amped Wireless Wi-Fi Analytics Tool for your Android or PC.
Check that your antennas are securely fastened to the Router.
Check if other computers are experiencing the same issue. If not, the wireless adapter in your computer may be experiencing problems or may be older and have poor wireless performance.
Avoid placing the Router near or around Microwaves and 2.4GHz wireless phones.
Avoid using wireless channels that are crowded. Change the wireless channel on the Router.
Place the Router in a higher location near the center of your desired coverage location.
Position the antennas on the Router in opposite orientations.
Your wireless network adapter may be outdated and have older wireless technology not capable of achieving the wireless network speeds of the Router. To achieve maximum wireless speeds, it is required that you have a 802.11n (2.4GHz) or 802.11ac (5.0GHz) adapter. To obtain a data rate of 1733Mbps on the 5GHz band or 800Mbps on the 2.4GHz band the network adapter used to connect to the Router must support the same data rates.
Check that you are using the latest Wi-Fi security type: WPA or WPA2. WEP security may slow down your wireless speeds.
Check that the Router’s wireless data rate is set to AUTO or 11N (2.4GHz) and 11AC (5.0GHz) data rate speeds.
Wireless speeds degrade as you get further away from the wireless router.
Check that the wireless channel set on the Router is not crowded. Try changing the wireless channel to another channel and test the speed again.
Do not use Internet websites (i.e. speedtest.net or other websites) to test your wireless speeds. Speed test websites measure your Internet connection speed, which is controlled by your Internet provider. Wireless speeds are for your local network and not your Internet connection. To test wireless speeds, a local test or file transfer will be required to test the true wireless speed.
Make sure your computer has the latest Windows Service Pack. Windows Service Pack 1 does not support WPA security. Upgrade to the latest Service Pack to support the latest wireless encryption.
Manually add a wireless network to your XP computer.
Insert a USB storage device, such as a flash drive or external hard drive, to the USB port on the back of the Router.
From the USB Storage/FTP Server page of the web menu, enter a FTP server name.
Select whether you wish to have an open or secured access to your FTP server.
Open your FTP client software (not provided) and create a new FTP connection. To find a FTP client software, go to downloads.com and search for FTP client software. Download a FTP software suitable for your needs and continue with the next step.
Enter the Internet Address for the router as the IP address for your FTP connection. When prompted enter your login information to access the USB Storage device remotely.
Remove the USB storage device from the Router and reboot it by unplugging the power adapter. Once rebooted, try inserting the USB storage device again.
Make sure your UBS storage device is not corrupted and is working properly and try again.
Important: Before upgrading firmware, always save your current settings from the Save/Reload Settings page.
To access from the web menu: More Settings > Management > Save/Reload Settings > Save Settings to File After the firmware updates, load your saved settings to keep your existing configurations.
Specifications are subject to change without notice.
1 Range specifications are based on performance test results. Actual performance may vary due to differences in operating environments, building materials and wireless obstructions. Performance may increase or decrease over the stated specification. Wireless coverage claims are used only as a reference and are not guaranteed as each wireless network is uniquely different. Maximum wireless signal rate derived from IEEE 802.11 standard specifications. Actual data throughput may vary as a result of network conditions and environmental factors. Output power specifications are based on the maximum possible radio output power plus antenna gain. May not work with non-standard Wi-Fi devices such as those with proprietary software or drivers. Supports all Wi-Fi standards that are compatible or backwards compatible with 802.11a/b/g/n/ac Wi-Fi standards.
2 All transmission rates listed, for example 399Mbps for 2.4GHz and 866Mbps for 5GHz, are the physical data rates. Actual data throughput will be lower and may depend on external factors as well as the combination of devices connected to the router. AC1300 wireless speeds are achieved when connecting to other AC1300 capable devices.
3 For MU-MIMO to work, additional MU-MIMO capable devices must be connected to the network.
