Amped Wireless TAP-EX2 High Power Touch Screen AC750 Wi-Fi Range Extender Support Page
Product Support
High Power Touch Screen AC750 Wi-Fi Range Extender (TAP-EX2)

High Power Touch Screen
AC750 Wi-Fi Range Extender
TAP-EX2

Extend the range of any Wi-Fi network
with the tap of your finger

Browse the selections below to view support materials and
troubleshooting tips. FAQs provide you with answers to frequently
asked questions. The Download section provides you with firmware
upgrades or device drivers and other related software. To view the
User's Guide for your product check out the Documentation section.
If you are having problems finding what you need, contact us.

 
Items
Date
Setup Guide Setup Guide (English) 5/19/2015
Setup Guide

Setup Guide (Spanish)

5/19/2015
Setup Guide

Setup Guide (French)

5/19/2015
User's Guide User's Guide 5/19/2015
Datasheet Datasheet 5/19/2015
 
Items
Notes
Date
Firmware Firmware Download and unzip. View Read Me.txt 6/7/2015
   
Recent Updates:
Version 1.1

- Improved touch screen stability
- Fixed graphical errors
   

Important:
Before upgrading firmware, always save your current settings from the
Save/Reload Settings page.

To access from the web menu:
More Settings > Management > Save/Reload Settings > Save Settings to File
After the firmware updates, load your saved settings to keep your existing configurations.

 
Troubleshooting

The tips in this guide are listed in order of relevance. Try solution (a) before trying solution (b), etc.
  1. Your Home Network may be secured. Double check that you have the correct security key to connect to the Home Network.
  2. Your Range Extender may be located too far from your Home Network. Run through the Setup Wizard again. On the SCAN page, your Home Network should show a signal strength of 70% or greater. If it does not, move the Range Extender closer to your Home Network and try again.
  3. If you are connecting to a dual band router, both networks (2.4GHz and 5GHz) should have a signal strength of 70% or greater.
  4. Check that the antenna is connected securely to the antenna connector. 
  5. Check to see that your Home Network router’s DHCP server is enabled. The Range Extender needs to obtain an IP from your Home Network router.
  1. The Range Extender may be out of range. Move the Range Extender closer to the Wi-Fi router and try the Setup Wizard again from the Touch Screen Menu. It is recommended that your Home Network shows a signal strength of 70% or greater in the Wizard SCAN results.
  2. From the touch screen Dashboard, go to Settings then the Wi-Fi Settings menu to access Wireless Coverage settings. Make sure the setting is at 100% and try again.
  3. Make sure that your Home Network’s Wi-Fi SSID is broadcasting and not hidden. If your Home Network SSID is hidden, you will need to manually setup the Range Extender through the Wi-Fi Settings > Home Network Settings menu.

The Range Extender should automatically heal itself and reconnect to your wireless network. However, in the event that it does not and you are not able to access the Internet or your home network please try the following options:

  1. The connection to your Home Network has been dropped. This can be caused by several events to your home Wi-Fi connection. When this occurs, simply run the Setup Wizard again from the Touch Screen Menu and reconfigure the Range Extender.
  2. Reboot the Range Extender, wait 3 minutes for the Range Extender to reconnect to your network and try to access the Internet.
  3. The Range Extender automatically reconfigures itself in the event of a channel change on your router. However, in the case that it does not, check to see that your home Wi-Fi router settings have not changed. Any changes to the SSID, security, or channel number from the original settings will disconnect the Range Extender’s connection to the home network. A power outage can cause a change in the channel of your router. To solve this simply run the Setup Wizard again from the Touch Screen Menu and reconfigure your Home Network connection. You can also set a static channel number on your router to prevent this from happening again in the future.
  4. Check to see that your home Wi-Fi router is still on. If it has been turned off please turn it back on. The Range Extender should automatically reconnect to your Home Network within 10 minutes.
  5. If the range extender does not automatically reconnect, try rebooting the Range Extender by unplugging the power cable and plugging it back in.
  1. The Range Extender will repeat the 2.4GHz signal and the 5GHz signal from your router simultaneously. Both wireless networks must have a signal strength of 70% or greater with the Range Extender for a reliable connection. Make sure that your dual band router is close enough to the Range Extender to receive a strong signal.
  2. Check to make sure that you have the correct security key for both the 2.4GHz and 5GHz network of your dual band router. These keys may sometimes be different from each other.
  3. Check that the antenna is connected securely to the antenna connector. 
  4. Ensure that your dual band router does not have any security features enabled, such as MAC address filtering. If it does, disable it and try again.
  1. The Range Extender may be out of range. Move the Range Extender closer towards the Wi-Fi router and try the Setup Wizard again from the Touch Screen Menu.
  2. The antenna on your Range Extender may be loose. Tighten the antenna connection and try again.
  3. Check that the antenna is connected securely to the antenna connector.
  4. The wireless Home Network may not be a compatible wireless network (802.11a/b/g/n/ac).
  1. The Home Network itself may not have Internet access. Check to see that you have internet access by connecting directly to the Home Network first. If you are able to go online then this is not a problem. If you cannot go online, then the Home Network’s Internet connection must first be resolved.
  2. You may have a DNS issue and the Range Extender is not obtaining the IP settings from your Home Network. Try to reboot the Range Extender and then access a website. If that fails, then reboot the Home Router to see if that fixes it.
  3. There may be an IP conflict with your Home Network and your Extended Network. Try to adjust the IP Settings of your Extended Network using IP values that are different from your Home Network.
  1. Power on and off the Range Extender and try again.
  2. The connection to the Home Network may be down. Run through the Setup Wizard again. After you have successfully reset the Home Network connection, try connecting wirelessly again.
  1. You may be too far away from your Home Network. The closer the Range Extender is to your Home Network, the better its connection will be. The Range Extender must have a strong signal in order to extend the signal with fast speeds and further range. Move the Range Extender closer to your Home Network and try again.
  2. Check that the antenna is connected securely to the antenna connector.
  3. You may be downloading from the Internet and not within your Home Network or Extended Network. Files transferred through the Internet are limited by your ISP speed and the data download speeds from the website that you are downloading from.
  4. Your computer may be using an older Wi-Fi adapter with lower speed limits and range capabilities (802.11b/g/n).
  1. The Wired Port Routing on the Range Extender may not be defined correctly. While connected to the Range Extender, open your web browser and access http://setup.ampedwireless.com. From the web menu, go to More Settings > Network Settings > Wired Port Configuration. Check that the wired port is routed through an active Home Network connection. If the Range Extender is connected to a 2.4GHz network only, adjust the routing so that all wired ports traffic routes through the 2.4GHz Home Network.
  1. Once you have exhausted all attempts at recovering your passcode, reset the Range Extender to default settings by holding the reset button, located on the right side of the Range Extender, for 5 to 10 seconds.  The Range Extender will reboot and erase all current settings. You will need to reconfigure the Range Extender.
  1. From the Dashboard screen, tap on Settings. Tap on Management Settings and then Screen Settings. This screen will allow you to adjust the timeout time for the screen to turn off when there is an interval of no activity.
  1. Step back at least 10 feet from the Range Extender and check your signal again. The Range Extender emits high power, long range Wi-Fi signals that may confuse your wireless adapter signal reading at close range. The speed and signal are at 100%, however your readout may not be displaying the data correctly.
  2. Check that your antenna is fastened tightly to the antenna connector.
  3. The wireless channel that your network is running on may be congested. Change the wireless channel on your home Router and reconnect the Range Extender.
  1. Check to see that your Wi-Fi output settings are at 100%. From the Dashboard, go to Settings, then to the Wi-Fi Settings menu and access the Wireless Coverage settings.  Make sure the output power is at 100%.
  2. Your Range Extender may be installed in a poor location. Avoid setting up your Range Extender in areas with high interference, such as, near fridges, microwaves, metallic objects and low surfaces. Install the Range Extender in a higher location if possible.
  3. Check the connections of the Antennas to the Range Extender. Tighten them if necessary.
  4. Adjust the Antenna of the Range Extender in different angles.
  5. The wireless channel that your network is using may be congested. Change the channel for your router’s 2.4GHz network or 5GHz network. The Range Extender should automatically reconnect to your networks new settings, however if it does not, simply reconfigure the Range Extender to your network.
  6. The network adapter that you are using may have poor range, older technology with slower speeds or may need a driver update.
  7. Your computer may be using an older Wi-Fi adapter with lower speed limits and range capabilities (802.11b/g/n).
  8. To achieve 802.11ac Wi-Fi speeds for your extended network, it is necessary to extend an 802.11ac Wi-Fi router.  Check that your home router is an 802.11ac router.  Extending a router with slower Wi-Fi speeds, such as 802.11b/g/n will result in slower Wi-Fi speeds for your extended network.
  1. Make sure your computer is connected to the Range Extender’s Wi-Fi network: Amped_TAPEX2_2.4 or Amped_TAPEX2_5.0
  2. Try to use a different web browser. We recommend the Google Chrome web browser.
  3. Try to open your web browser to the default IP address by putting this number into your web browser instead: 192.168.1.240
  4. Power off (unplug from the power outlet) the Range Extender and power it back on. Try again.
  5. Reset your Range Extender to default settings by holding the Reset Button (located on the top panel) for ten (10) seconds and try again.
  6. If steps (a) thru (e) fail, disconnect your PC from all Wi-Fi networks. Attach an Ethernet cable between the Range Extender and your PC. Try to access http://setup.ampedwireless.com again.
  1. Check that your wireless adapter supports WPA2 or WPA wireless security. If it does not then you will need to change the wireless security on the Range Extender. Go to the Web Menu, select Wireless Settings and then Wireless Security. Select the Extended Network from the drop down menu and either disable security or downgrade the security to WEP. Try connecting again.
  2. The connection to the Home Network may be down. Use an Ethernet cable and connect directly to the Range Extender. Access http://setup.ampedwireless.com and run through the Setup Wizard again. After you have successfully reset the Home Network connection, try connecting wirelessly again.
  1. Connect to your Range Extender and try to access http://setup.ampedwireless.com using your web browser.
  2. If you are advanced in networking troubleshooting, log onto your home router’s web interface. Look for the DHCP client list and try to find the IP address of your Range Extender assigned by your home router. Once you have it, connect to the Range Extender using an Ethernet cable. Open your web browser and enter the IP address into the address bar.
  3. Reset the Range Extender back to default settings and try the Wizard again. To reset the Range Extender back to default settings, push the Reset Button (on the side panel) for five (5) to ten (10) seconds then let go. After the Range Extender has fully reset, use an Ethernet cable (not included) and connect to the Range Extender. Login to the Web Menu at http://setup.ampedwireless.com and run through the Wizard.
  1. Remove the USB storage device from the Range Extender and reboot it by unplugging the power adapter. Once rebooted, try inserting the USB storage device again.
  2. Make sure your USB storage device is not corrupted and is working properly and try again.
  1. You need to adjust your Clock / Date settings from the Management Settings screen.
  1. The Range Extender supports WPS connections, however, some companies may use proprietary code for their own push button configurations. Try connecting using the Windows wireless utility or Mac wireless utility instead.
 
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