Product Support
High Power Wireless-300N Range Extender (SR300)

High Power Wireless-300N Range Extender
SR300

Extend the Range of your Wi-Fi Network

Browse the selections below to view support materials and
troubleshooting tips. FAQs provide you with answers to frequently
asked questions. The Download section provides you with firmware
upgrades or device drivers and other related software. To view the
User's Guide for your product check out the Documentation section.
If you are having problems finding what you need, contact us.

 
Items
Versions
Language
Action
Date
Setup Guide Setup Guide

 Check if you have Rev 1.1
7/9/2013
Setup Guide User's Guide

 Check if you have Rev 1.1
7/9/2013
Datasheet Datasheet     10/31/2011
 
Items
Notes
Date
Firmware Firmware Download and unzip. View Read Me.txt 04/25/2013
   
Recent Updates
  • Added stability for Apple AirPrint, AirPlay and Home Sharing
  • Updated web menu text and diagrams
  • Increased User Access (MAC Address Filtering) entries from 20 to 40
  • Reduced wait time between setting changes on the web menu
   

Important:
Before upgrading firmware, always save your current settings from the Save/Reload Settings page.

To access from the web menu:
More Settings > Management > Save/Reload Settings > Save Settings to File
After the firmware updates, load your saved settings to keep your existing configurations.

 
Troubleshooting

The tips in this guide are listed in order of relevance. Try solution (a) before trying solution (b), etc.
  1. Make sure your computer is NOT connected to any Wi-Fi Networks
    1. Disconnect from your Wi-Fi network [More Information]
      Windows 7
      Click on the Signal bars icon on the bottom right hand corner of your screen. If you are connect to any Wi-Fi networks, click on the connected network then click disconnect.

      Windows 7
      Windows XP
      Click on the Wireless Network Adapter icon on the bottom right hand corner of your screen. If you are connect to any Wi-Fi networks, click on the connected network then click disconnect.

      Windows XP
      Mac
      Click on the AirPort Icon, if your AirPort is on then click on Turn Airport Off

      Mac
      Windows Vista
      Click on the Wireless Network Adapter icon on the bottom right hand corner of your screen. If you are connect to any Wi-Fi networks, click on the connected network then click disconnect.

      Windows Vista

    2. Make sure your Range Extender is connected to your computer with an Ethernet cable
    3. Reboot the Range Extender by unplugging the power and plugging it back in
    4. Wait 2 minutes, type setup.ampedwireless.com into your web browser's address bar.
  2. Make sure your computer is connected to the Range Extender using the included Ethernet cable. Do not try to connect with a wireless connection. Ensure that the power on the Range Extender is on.
  3. Try to use a different web browser. We recommend the Google Chrome web browser.
  4. Try to open your web browser to the default IP address by putting this number into your web browser instead: 192.168.1.240
  5. Make sure your network adapter is set to automatically obtain an IP
  6. Power off (unplug the power adapter) the Range Extender and power it back on. Try again.
  7. Reset your Range Extender to default settings by holding the Reset Button (located on the back panel) for ten (10) seconds and try again.
  1. Your Home Network may be secured. Double check that you have the correct security key to connect to the Home Network.
  2. Try adjusting the channel number of your Home Network's router to channel 5 thru 11. Then attempt the Smart Setup Wizard again.
  3. Check to see that your Home Network router's DHCP server is enabled. The Range Extender needs to obtain an IP from your Home Network router.
  1. The Range Extender may be out of range. Move the Range Extender closer towards the wireless router and try the Setup Wizard again from the Web Menu.
  2. The Home Network may be a dual band wireless router. The Range Extender supports 802.11b/g/n 2.4GHz routers. If your Home Network uses a dual-band router, it will not work with the Range Extender. Adjust the dual-band router's configuration to disable the 5GHz band.
  3. Go to the Smart Features tab in the web menu and access the Wireless Coverage Controls. Make sure the setting is at 100% and try again.
  4. Make sure that your Home Network's wireless SSID is broadcasting and not hidden.
  1. The connection to your Home Network has been dropped. This can be caused by several events to your home wireless connection. When this occurs you may rescan for another network by accessing http://setup.ampedwireless.com to connect to and repeat or you may try to fix the issues with your Home Network and your home wireless router.
  2. If you cannot access the setup menu, check to see that your Range Extender is still on. Reboot the Range Extender by unplugging the power adapter and plugging it back in. Check to see if your connection has been reestablished by viewing a website. If you do not have a connection, logon to http://setup.ampedwireless.com and configure a new Home Network connection.
  3. Check to see that your home wireless router is still on. If it has been turned off please turn it back on. The Range Extender should automatically reconnect to your Home Network within 10 minutes.
  4. Check to see that your home wireless router settings have not changed. Any changes to the SSID, security, or channel number from the original settings will disconnect the Range Extender's connection to the home network. If you are not sure which settings have been changed, simply run the Smart Setup Wizard again from the web menu and reconfigure your Home Network connection.
  1. Log into the Web Menu for your dual-band wireless router and adjust the wireless settings. Change the wireless band to 2.4GHz single band mode only. Disable the 5GHz wireless band.
  1. The Range Extender may be out of range. Move the Range Extender closer towards the wireless router and try the Setup Wizard again from the Web Menu.
  2. The antenna on your Range Extender may be loose. Tighten the antenna connection and try again.
  3. The wireless Home Network may not be a compatible wireless network (802.11b/g/n).
  1. The Home Network itself may not have Internet access. Check to see that you have internet access by connecting directly to the Home Network first. If you are able to go online then this is not a problem. If you cannot go online, then the Home Network's Internet connection must first be resolved.
  2. You may have a DNS issue and the Range Extender is not obtaining the IP settings from your Home Network. Try to reboot the Range Extender and then accessing a website. If that fails, then reboot the Home Router to see if that fixes it.
  3. There may be an IP conflict with your Home Network and your Extended Network. Try to adjust the IP Settings of your Extended Network using IP values that are different from your Home Network.
  1. Power on and off the Range Extender and try again.
  2. The connection to the Home Network may be down. Use an Ethernet cable and connect directly to the Range Extender. Access http://setup.ampedwireless.com and run through the Smart Setup Wizard again. After you have successfully reset the Home Network connection, try connecting wirelessly again.
  1. Check that your wireless adapter supports WPA2 wireless security. If it does not then you will need to change the wireless security on the Range Extender. Go to the Web Menu, select Wireless Settings and then Wireless Security. Select the Extended Network from the drop down menu and either disable security or downgrade the security to WEP. Try connecting again.
  2. The connection to the Home Network may be down. Use an Ethernet cable and connect directly to the Range Extender. Access http://setup.ampedwireless.com and run through the Smart Setup Wizard again. After you have successfully reset the Home Network connection, try connecting wirelessly again.
  1. Connect to your Range Extender and try to access http://setup.ampedwireless.com using your web browser.
  2. If you are advanced in networking troubleshooting, log onto your home router's web interface. Look for the DHCP client list and try to find the IP address of your Range Extender assigned by your home router. Once you have it, connect to the Range Extender using an Ethernet cable. Open your web browser and enter the IP address into the address bar.
  3. Reset the Range Extender back to default settings and try the Smart Setup Wizard again. To reset the Range Extender back to default settings, push the Reset Button (on the back panel) down for five (5) to ten (10) seconds then let go. After the Range Extender has fully reset, use an Ethernet cable and connect to the Range Extender. Login to the Web Menu at http://setup.ampedwireless.com and run through the Wizard.
  1. You may be too far away from your Home Network. The closer the Range Extender is to your Home Network, the better its connection will be. The Range Extender must have a strong signal in order to repeat the signal with fast speeds and further range. Move the Range Extender closer to your Home Network and try again.
  2. You may be downloading from the Internet and not within your Home Network or Extended Network. Files transferred through the Internet are limited by your ISP speed and the data download speeds from the website that you are downloading from.
  3. Your computer may be using an older Wi-Fi adapter with lower speed limits (802.11b/g)
  1. Check to see that your wireless output settings are at 100%. Go to the Web Menu, Wireless Settings and check the Advanced Settings. Make sure the output power is at 100%
  2. Your Range Extender may be installed in a poor location. Avoid setting up your Range Extender in areas with high interference, such as, near fridges, microwaves, metallic objects and low surfaces. Install the Range Extender in a higher location if possible.
  3. Check the connections of the Antennas to the Range Extender. Tighten them if necessary.
  4. Adjust the Antennas of the Range Extender in different angles.
  1. You may be too far away from your Home Network. The closer the Range Extender is to your Home Network, the better its connection will be. The Range Extender must have a strong signal in order to repeat the signal with fast speeds and further range. Move the Range Extender closer to your Home Network and try again.
  2. You may be downloading from the Internet and not within your Home Network or Extended Network. Files transferred through the Internet are limited by your ISP speed and the data download speeds from the website that you are downloading from.
  3. Your computer may be using an older Wi-Fi adapter with lower speed limits (802.11b/g)
  1. You need to adjust your Time Zone Settings from the Management Web Menu page.
  1. The Range Extender supports WPS connections however some companies may use proprietary code for their own push button configurations. Try connecting using the Windows wireless utility or Mac wireless utility instead.
 

 Check if you have Rev 1.1
 
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