Amped Wireless REB175P ProSeries High Power AC1750 Wi-Fi Range Extender / Bridge
Product Support
ProSeries High Power AC1750 Wi-Fi Range Extender / Bridge (REB175P)

ProSeries High Power AC1750
Wi-Fi Range Extender / Bridge
REB175P

Expand any Wi-Fi network and provide business-class security

Browse the selections below to view support materials and
troubleshooting tips. The Download section provides you with firmware
upgrades or device drivers and other related software. To view the
User's Guide for your product check out the Documentation section.
If you are having problems finding what you need, contact us.

 
Items
Date
Setup Guide Setup Guide (English) 6/16/2015
User's Guide User's Guide 6/16/2015
Datasheet Datasheet 6/16/2015
 
Items
Notes
Date
Firmware Firmware Download and unzip. View Read Me.txt 4/08/2015
   
   

Important:
Before upgrading firmware, always save your current settings from the Save/Reload Settings page.

To access from the web menu:
More Settings > Management > Save/Reload Settings > Save Settings to File
After the firmware updates, load your saved settings to keep your existing configurations.

 
Troubleshooting

The tips in this guide are listed in order of relevance. Try solution (a) before trying solution (b), etc.
  1. Make sure your computer is connected to the Range Extender’s Wi-Fi network: Amped_REB_2.4 or
    Amped_REB_5.0 (only for Range Extender and Firewall Range Extender Mode)
  2. Try to use a different web browser. We recommend the Google Chrome web browser.
  3. Try to open your web browser to the default IP address by putting this number into your web browser instead: 192.168.80.240
  4. Power off (unplug the power adapter from the Range Extender) the Range Extender and power it back on. Try again.
  5. Reset your Range Extender to default settings by holding the Reset Button (located on the back panel) for ten (10) seconds and try again.
  6. If steps (a) through (e) fail, disconnect your PC from all Wi-Fi networks. Attach an Ethernet cable between the Range Extender and your PC. Try to access http://setup.ampedwireless.com again.
  1. Check that your wireless adapter supports WPA2 or WPA wireless security. If it does not then you will need to change the wireless security on the Range Extender. Go to the Web Menu, select Wireless Settings and then Wireless Security. Select the Extended Network from the drop down menu and either
    disable security or downgrade the security to WEP. Try connecting again.
  2. The connection to the Source Network may be down. Use an Ethernet cable and connect directly to the Range Extender. Access http://setup.ampedwireless.com and run through the Basic Setup again. After you have successfully reset the Source Network connection, try connecting wirelessly again.
  1. Connect to your Range Extender and try to access http://setup.ampedwireless.com using your web browser.
  2. If you are advanced in networking troubleshooting, log onto your Source Router’s web interface. Look for the DHCP client list and try to find the IP address of your Range Extender assigned by your source router. Once you have it, connect to the Range Extender using an Ethernet cable. Open your web browser and enter the IP address into the address bar.
  3. Reset the Range Extender back to default settings and try the Setup Wizard again. To reset the Range Extender back to default settings, push the Reset Button (on the back panel) down for five (5) to ten (10) seconds then let go. After the Range Extender has fully reset, use an Ethernet cable and connect to the Range Extender. Login to the Web Menu at http://setup.ampedwireless.com and run through the Wizard.
  1. Your Source Network may be secured. Double check that you have the correct security key to connect to the Source Network.
  2. Your Range Extender / Bridge may be located too far from your Source Network. Run through the Basic Setup Wizard again. On the SCAN page, your Source Network should show a signal strength of 70% or greater. If it does not, move the Range Extender / Bridge closer to your Source Network and try again.
  3. If you are connecting to a dual band router, both networks (2.4GHz and 5.0GHz) should have a signal strength of 70% or greater.
  4. Check that your antennas are connected to their corresponding antenna connectors. The number designated on the antenna (1-3) should match the number on the antenna connector (1-3).
  5. Check to see that your Source Network router’s DHCP server is enabled. The Range Extender / Bridge needs to obtain an IP from your Source Network router.
  1. The Range Extender / Bridge may be out of range. Move the Range Extender / Bridge closer towards the wireless router and try Basic Setup again from the Web Menu. It is recommended that your Source Network shows a signal strength of 70% or greater in the Setup Wizard SCAN results.
  2. Go to the Wi-Fi Settings tab in the web menu and access the Wireless Coverage Controls for your specific wireless network (2.4GHz or 5.0GHz). Make sure the setting is at 100% and try again.
  3. Make sure that your Source Network’s wireless SSID is broadcasting and not hidden. If your Source  Network SSID is hidden, you will need to manually setup the Range Extender / Bridge through the Wi-Fi Settings > Basic Settings.

The Range Extender / Bridge should automatically heal itself and reconnect to your wireless network. However, in the event that it does not and you are not able to access the Internet or your Source Network please try the following options:

  1. Reboot the Range Extender / Bridge, wait 3 minutes for the Range Extender /Bridge to reconnect to your network and try to access the Internet.
  2. The connection to your Source Network may have been dropped or the router settings may have changed. Changes to the router could be a result of several events, such as a power outage. When this occurs, connect to the Range Extender and access the setup menu using the web address: http://setup.ampedwireless.com. Run the Setup Wizard to reconnect the Range Extender to your network.
  3. The Range Extender / Bridge may be too far from your Source Router and not maintaining a signal strength of above 70%. Check the signal strength between the router and the Range Extender through the web menu (left side): Dashboard > System Status. The Signal Strength readout will be under the Source Wireless Network Settings section. This Signal Strength must be above 70%. If it is below, move the Range Extender / Bridge closer to your router, or reposition the Range Extender / Bridge.
  4. Check that your antennas are fastened tightly to the antenna connectors.
  5. Rescan for another network by accessing http://setup.ampedwireless.com to connect to and repeat or you may try to fix the issues with your Source Network and your home wireless router.
  6. Check to see that your home wireless router settings have not changed. Any changes to the SSID, security, or channel number from the original settings will disconnect the Range Extender / Bridge’s connection to the Source Network. To solve this simply run the Basic Setup Wizard again from the web menu and reconfigure your Source Network connection. You can also set a static channel number on your router to prevent this from happening again in the future.
  7. If you cannot access the setup menu, check to see that the Range Extender / Bridge is still on. Reboot the Range Extender / Bridge by unplugging the power adapter and plugging it back in. Check to see if your connection has been reestablished by viewing a website. If you do not have a connection, logon to http://setup.ampedwireless.com and configure a new Source Network connection.
  8. Check to see that the wireless router is still on. If it has been turned off please turn it back on. The Range Extender should automatically reconnect to your Source Network within 10 minutes.
  1. The Range Extender / Bridge will repeat or connect the 2.4GHz signal and the 5.0GHz signal from your router simultaneously in Range Extender Mode and WDS-Bridge mode only. If you are using another mode, the Range Extender / Bridge will only connect to a single network.
  2. When connecting to dual band networks in Range Extender or WDS-Bridge mode, the networks must have a signal strength of 70% or greater with the Range Extender / Bridge for a reliable connection. Make sure that your dual band router is close enough to the Range Extender / Bridge to receive a strong signal.
  3. Check to make sure that you have the correct security key for both the 2.4GHz and 5.0GHz network of your dual band router. These keys may sometimes be different from each other.
  4. Check that your antennas are fastened tightly to the antenna connectors.
  5. Ensure that your dual band router does not have any security features enabled, such as MAC address filtering. If it does, disable it and try again.
  1. The Source Network itself may not have Internet access. Check to see that you have internet access by connecting directly to the Source Network first. If you are able to go online then this is not a problem. If you cannot go online, then the Source Network’s Internet connection must first be resolved.
  2. You may have a DNS issue and the Range Extender / Bridge is not obtaining the IP settings from your Source Network. Try to reboot the Range Extender / Bridge. If that fails, then reboot the Source Router to see if that fixes it.
  3. There may be an IP conflict with your Source Network and your Extended Network. Try to adjust the IP Settings of your Extended or Bridged Network using IP values that are different from your Source Network.
  1. Power on and off the Range Extender and try again.
  2. The connection to the Source Network may be down. Use an Ethernet cable and connect directly to the Range Extender / Bridge. Access http://setup.ampedwireless.com and run through the Basic Setup Wizard again. After you have successfully reset the Source Network connection, try connecting wirelessly again.
  1. You may be too far away from your Source Network. The closer the Range Extender / Bridge is to your Source Network, the better its connection will be. The Range Extender / Bridge must have a strong signal in order to repeat the signal with fast speeds and further range. Move the Range Extender / Bridge closer to your Source Network and try again.
  2. Check that your antennas are fastened tightly to the antenna connectors.
  3. You may be downloading from the Internet and not within your Source Network or Extended Network. Files transferred through the Internet are limited by your ISP speed and the data download speeds from the website that you are downloading from.
  4. Your computer may be using an older Wi-Fi adapter with lower speed limits and range capabilities (802.11b/g/n).
  5. To achieve 802.11ac Wi-Fi speeds for your extended network, it is necessary to extend an 802.11ac Wi-Fi router. Check that your source router is an 802.11ac router with speeds at or above AC1750. Extending a router with slower Wi-Fi speeds, such as 802.11n or AC750 or AC1200 will result in slower Wi-Fi speeds for your extended network.
  1. Step back at least 10 feet from the Range Extender and check your signal again. The Range Extender emits high power, long range Wi-Fi signals that may confuse your wireless adapter signal reading at close range. The speed and signal are at 100%, however your readout may not be displaying the data correctly.
  2. Check that your antennas are fastened tightly to the antenna connectors.
  3. The wireless channel that your network is running on may be congested. Change the wireless channel on your Source Router and reconnect the Range Extender.
  1. Check to see that your wireless output settings are at 100%. Go to the Web Menu, Wi-Fi Settings and check the Wi-Fi Output Power settings. Make sure the output power is at 100%.
  2. Your Range Extender may be installed in a poor location. Avoid setting up your Range Extender in areas with high interference, such as, near fridges, microwaves, metallic objects and low surfaces. Install the Range Extender in a higher location if possible.
  3. Check the connections of the Antennas to the Range Extender. Tighten them if necessary.
  4. Check that your antennas are fastened tightly to the antenna connectors.
  5. The wireless channel that your network is using may be congested. Change the channel for the Source router’s 2.4GHz network or 5.0GHz network. The Range Extender should automatically reconnect to your networks new settings, however if it does not, simply reconfigure the Range Extender to your network.
  6. The network adapter that you are using may have poor range, older technology with slower speeds or may need a driver update.
  7. Your computer may be using an older Wi-Fi adapter with lower speed limits and range capabilities (802.11b/g/n).
  8. To achieve 802.11ac Wi-Fi speeds for your extended network, it is necessary to extend an 802.11ac Wi-Fi router. Check that your Source Router is an 802.11ac router with speeds at or above AC1750. Extending a router with slower Wi-Fi speeds, such as 802.11n or AC750 or AC1200 will result in slower Wi-Fi speeds for your extended network.
  1. You need to adjust your System Clock from the Administration web menu page.
  1. The Range Extender / Bridge supports WPS connections, however, some companies may use proprietary code for their own push button configurations. Try connecting using the Windows wireless utility or Mac wireless utility instead.
  1. Client Isolation and SSID isolation restricts network access for wireless devices only. If you have devices connected to the wired ports of the Range Extender / Bridge or Router they will not be isolated.
  2. To isolate the entire network from connecting wireless devices, enable the Internet Only feature when configuring security settings for your Wi-Fi network.
  1. Certain features such as Port Forwarding and DMZ are only available when the Range Extender / Bridge is in Firewall Range Extender mode. Ensure that you are using the proper operational mode for the feature you wish to enable.
  1. Each Wi-Fi Network (WLAN/SSID) must also have RADIUS servers or MAC Filters selected as an Additional Authentication method in order for the feature to work. This can be done via the Web Menu by accessing the Wi-Fi Settings tab and going to Security for either the 2.4GHz or 5.0GHz networks. Select the specific SSID that you wish to configure and apply the MAC or RADIUS server setting in Additional Authentication.
  1. Set the RSSI threshold to a lower number (i.e. 0 to -50)  This will allow the Range Extender / Bridge to handover the device when the signal strength between the device and the Range Extender / Bridge is still moderately strong.
  2. Change the device to a device that supports the Smart Handover feature. Some older Wi-Fi adapters do not support the Smart Handover feature.
 
 

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