Amped Wireless B1900RT AC1900 Wi-Fi Router Support Page
Product Support
AC1900 Wi-Fi Router (B1900RT)

AC1900
Wi-Fi Router
B1900RT

Add ultra-fast Wi-Fi to your network

Browse the selections below to view support materials and troubleshooting tips. FAQs provide you with answers to frequently asked questions. The Download section provides you with firmware upgrades or device drivers and other related software. To view the User's Guide for your product check out the Documentation section. If you are having problems finding what you need, contact us.

 
Items
Date
Setup Guide Setup Guide (English) 9/12/2017
Setup Guide Setup Guide (Spanish) 9/12/2017
Setup Guide Setup Guide (French) 9/12/2017
User's Guide User's Guide 9/12/2017
Datasheet Datasheet 9/12/2017
 
Items
Notes
Date
Firmware Firmware Download and Unzip. View Read Me.txt 8/16/2017
v1.068.02
   
   

Important:
Before upgrading firmware, always save your current settings from the Save/Reload Settings page.

To access from the web menu: 
More Settings > Management > Save/Reload Settings > Save Settings to File
After the firmware updates, load your saved settings to keep your existing configurations.

 
Troubleshooting

The tips in this guide are listed in order of relevance. Try solution (a) before trying solution (b), etc.
  1. Make sure your computer is connected to the Router using the included Ethernet cable. Do not try to connect with a wireless connection. Ensure that the power on the Router is on.
  2. Check that your computer IS NOT connected to any wireless networks. If it is, disable your Wi-Fi connection and disconnect from all wireless networks. Reboot the router and try again.
  3. Close your current web browser and reopen it.  Use Google Chrome or Internet Explorer (v8.0 and up).
  4. Open your web browser and enter 192.168.3.1 into the web address bar.
  5. If you can access the web menu, but not the Setup Wizard, the Router may have previously been configured.  There is a link to re-access the Setup Wizard from the Dashboard.  Scroll to the bottom of the Dashboard page to find the Setup Wizard link.
  6. Another way to access the Setup Wizard is to reset the Router to default settings by holding the Reset Button (located on the back panel) for ten (10) seconds and try again.  The Setup Wizard will always appear if the Router has not yet been configured.  After it has been configured the Dashboard will appear instead.
  1. Make sure your computer is connected to the Router using the included Ethernet cable. Do not try to connect with a wireless connection. Ensure that the power on the Router is on.
  2. Check that your computer IS NOT connected to any wireless networks. If it is, disable your Wi-Fi connection and disconnect from all wireless networks. Reboot the router and try again.
  3. Close your current web browser and reopen it. Use Google Chrome or Internet Explorer (v8.0 and up).
  4. Open your web browser and enter 192.168.3.1 into the web address bar.
  5. If the Setup Wizard appears instead of the Dashboard, the Router has not yet been configured. Complete the Setup Wizard or skip the Setup Wizard to access the Dashboard.
  6. Reset the Router to default settings by holding the Reset Button (located on the back panel) for ten (10) seconds and try again. Complete the Setup Wizard or skip the Setup Wizard to access the Dashboard.
  1. Check that you are using the right login and password.
  2. If you forgot your login and password for the Web Menu, reset the Router to default settings and try again. To reset the Router to default:
    1. On the back panel of the router find the Reset button.
    2. Use a pen tip to hold down the reset button for 5 to 10 seconds.
    3. The router will reinitialize and restore its default settings.
  1. Check that you are using a supported web browser: Google Chrome, Internet Explorer (8.0 and up) and Safari. If you are using an unsupported web browser, such as Firefox, please change to one of the supported web browsers and try again.
  1. Reset your modem by holding down the reset button located on the back of the modem for approximately five seconds. Try the automatic configuration again.
  2. Static IP: Your Internet connection may require a static IP setting. Check with your ISP to obtain the IP settings.
  3. DSL Connections: Your Internet connection may require login information. If you are using PPPoE mode, you will need to manually configure your Internet connection settings and obtain your username and password.
  4. Cable Modem: Your Internet connection may require you to clone your MAC address. Go to More Settings > IP Settings > Internet Network (WAN) and select Automatic/Dynamic (DHCP) from the drop down menu. Clone your PC's MAC address under the DNS settings.
  1. Detach the power adapter and disconnect all computers from the Router. Turn off the power to your modem and remove the backup battery (if available). Wait 2 minutes and power the modem back on. Wait 2 minutes for the modem to initialize. Power on the Router and connect your computer to the router. Open your web browser and try to access the Internet.
  2. Check that your Internet connection through the modem is working. Power off the Router and disconnect your computer from the router. Turn off the power to your modem and remove the backup battery (if available). Wait 2 minutes and power the modem back on. Wait 2 minutes for the modem to initialize. Attach your computer directly to the modem and power on your computer. Open your web browser and check to see if you can go online. If you cannot go online, there may be a problem with your Internet provider. Please contact your Internet provider to troubleshoot your connection issues.
  1. Power off your computer, the Router and your modem. Power on your modem and wait 2 minutes. Power on the Router and wait 1 minute for the router to initialize. Power on your computer and try again.
  2. Check to see if other computers are also having this problem. If they are not, check to see if your anti-virus software or firewall software is conflicting with your Internet connection. You may also try temporarily disabling all firewalls or anti-virus software to see if that is what is causing the problem.
  3. If you have a PPPoE or another Internet connection requiring login credentials, you may need to adjust the reconnection or time out settings. Go to the IP Settings > Internet Connection (WAN) page and configure your Internet connection to automatically reconnect.
  4. If you are using Windows XP, check that your computer is using Service Pack 2 or greater. Windows XP users with Service Pack 1 may experience intermittent wireless connections.
  1. Check with your Internet provider to ensure that they are not experiencing system wide issues.
  2. Check with speedtest.net to see the speed of your Internet provider. Connect directly to your modem with your computer and check speedtest.net again. If the speed results are the same, the issue is with your Internet provider. Please contact your provider to troubleshoot the issue.
  3. Check the Internet connection speed on another computer that is connected to the Router. If the other computer does not have Internet speed problems, the networking equipment or operating system on your original computer may be outdated or may be experiencing problems. Viruses and other software may slow down a computer’s overall speed significantly.
  4. If you are using a wireless connection to the Router, check that your wireless signal strength is above 3 bars. If not, you may need to move closer to the Router.
  1. Step back at least 10 feet from the Router and check your signal again. The Router emits high power, long range Wi-Fi signals that may confuse your wireless adapter signal reading at close range. The speed and signal are at 100%, however your readout may not be displaying the data correctly.
  2. Change the wireless channel on your Router to find a channel with less interference. Do this for both 2.4GHz and 5.0GHz wireless networks. To assist in finding the right channel, download the Amped Wireless Wi-Fi Analytics Tool for your Android or PC.
  1. Check if other computers are experiencing the same issue. If not, the wireless adapter in your computer may be experiencing problems or may be older and have poor wireless performance.
  2. Avoid placing the Router near or around Microwaves and 2.4GHz wireless phones.
  3. Avoid using wireless channels that are crowded. Change the wireless channel on the Router.
  4. Place the Router in a higher location near the center of your desired coverage location.
  5. Position the antennas on the Router in opposite orientations.
  1. Your wireless network adapter may be outdated and have older wireless technology not capable of achieving the wireless network speeds of the Router. To achieve maximum wireless speeds, it is required that you have a 802.11n (2.4GHz) or 802.11ac (5.0GHz) adapter. To obtain a data rate of 1733Mbps on the 5GHz band or 800Mbps on the 2.4GHz band the network adapter used to connect to the Router must support the same data rates. 
  2. Check that you are using the latest Wi-Fi security type: WPA or WPA2. WEP security may slow down your wireless speeds.
  3. Check that the Router’s wireless data rate is set to AUTO or 11N (2.4GHz) and 11AC (5.0GHz) data rate speeds.
  4. Wireless speeds degrade as you get further away from the wireless router.
  5. Check that the wireless channel set on the Router is not crowded. Try changing the wireless channel to another channel and test the speed again.
  6. Do not use Internet websites (i.e. speedtest.net or other websites) to test your wireless speeds. Speed test websites measure your Internet connection speed, which is controlled by your Internet provider. Wireless speeds are for your local network and not your Internet connection. To test wireless speeds, a local test or file transfer will be required to test the true wireless speed.
  1. Check that the connected devices support MU-MIMO technology. All connected devices must also support MU-MIMO to enable the MU-MIMO function. If the connected device does not support MU-MIMO it will function as a SU-MIMO (single-user MIMO) device.
  1. Manually add a wireless network to your Vista computer:
    1. Click Start, and then click Network.
    2. Select Network and Sharing Center.
    3. Click Manage Wireless Networks.
    4. Click Add and select Manually create a network profile.
    5. Type in the SSID, and select the type of security and enter your security key.
    6. Select “Start this connection Automatically” and click Next.
    7. Go to Network and Sharing Center and select Manage Network Connections.
    8. Right click Wireless Network Connection and then select Status.
    9. Click details and check to see that your IPv4 IP address is correct (192.168.3.x).
  2. Disable IEEE 802.1x authentication on your computer.
  1. Make sure your computer has the latest Windows Service Pack. Windows Service Pack 1 does not support WPA security. Upgrade to the latest Service Pack to support the latest wireless encryption.
  2. Manually add a wireless network to your XP computer.
  3. Disable IEEE 802.1x authentication.
 
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