Amped Wireless AV3000 A/V Net Connect Support Page
Product Support
Home Wi-Fi Network Bridge (AV3000)

Home Wi-Fi Network Bridge
AV3000

For Internet-Ready Audio and Video Devices

Browse the selections below to view support materials and
troubleshooting tips. FAQs provide you with answers to frequently
asked questions. The Download section provides you with firmware
upgrades or device drivers and other related software. To view the
User's Guide for your product check out the Documentation section.
If you are having problems finding what you need, contact us.

 
Items
Date
Setup Guide Setup Guide 3/28/2011
User's Guide User's Guide 3/28/2011
Datasheet Datasheet 3/28/2011
 
Items
Notes
Date
Firmware Firmware Download and Unzip. View Read Me.txt 06-23-2011
 
Troubleshooting

The tips in this guide are listed in order of relevance. Try solution (a) before trying solution (b), etc.
  1. Make sure your computer is NOT connected to any Wi-Fi Networks
    1. Disconnect from your Wi-Fi network [More Information]
      Windows 7
      Click on the Signal bars icon on the bottom right hand corner of your screen. If you are connect to any Wi-Fi networks, click on the connected network then click disconnect.

      Windows 7
      Windows XP
      Click on the Wireless Network Adapter icon on the bottom right hand corner of your screen. If you are connect to any Wi-Fi networks, click on the connected network then click disconnect.

      Windows XP
      Mac
      Click on the Airport Icon, if your Airport is on then click on Turn Airport Off.

      Mac
      Windows Vista
      Click on the Wireless Network Adapter icon on the bottom right hand corner of your screen. If you are connect to any Wi-Fi networks, click on the connected network then click disconnect.

      Windows Vista

    2. Make sure your A/V Net Connect is connected to your computer with an Ethernet cable.
    3. Reboot the A/V Net Connect by unplugging the power and plugging it back in.
    4. Wait 2 minutes, type setup.ampedwireless.com into your web browser's address bar.
  2. Make sure your computer is connected to the A/V Net Connect using the included Ethernet cable. Do not try to connect with a wireless connection. Ensure that the power on the A/V Net Connect is on.
  3. Try to use a different web browser. We recommend the Google Chrome web browser.
  4. Try to open your web browser to the default IP address by putting this number into your web browser instead: 192.168.1.240
  5. Make sure your network adapter is set to automatically obtain an IP.
  6. Power off (unplug the power adapter) the A/V Net Connect and power it back on. Try again.
  7. Reset your A/V Net Connect to default settings by holding the Reset Button (located on the back panel) for ten (10) seconds and try again.
  1. Your Home Network may be secured. Double check that you have the correct security key to connect to the Home Network.
  2. Try adjusting the channel number of your Home Network's router to channel 5 thru 11. Then attempt the Smart Setup Wizard again.
  3. Check to see that your Home Network router's DHCP server is enabled. The A/V Net Connect needs to obtain an IP from your Home Network router.
  4. Power on and off your router AND the A/V Net Connect and try the Smart Setup Wizard again.
  1. The A/V Net Connect may be out of range. Move the A/V Net Connect closer towards the wireless router and try the Setup Wizard again from the Web Menu.
  2. The Home Network may be a dual band wireless router. The A/V Net Connect supports 802.11b/g/n 2.4GHz routers. If your Home Network uses a dual-band router, it will not work with the A/V Net Connect. Adjust the dual-band router's configuration to disable the 5GHz band.
  3. Go to the Smart Features tab in the web menu and access the Wireless Coverage Controls. Make sure the setting is at 100% and try again.
  4. Make sure that your Home Network's wireless SSID is broadcasting and not hidden.
  1. The connection to your Home Network has been dropped. This can be caused by several events to your home wireless connection. When this occurs you may rescan for another network by accessing http://setup.ampedwireless.com to connect to and repeat or you may try to fix the issues with your Home Network and your home wireless router.
  2. If you cannot access the setup menu, check to see that your A/V Net Connect is still on. Reboot the A/V Net Connect by unplugging the power adapter and plugging it back in. Check to see if your connection has been reestablished by viewing a website. If you do not have a connection, logon to http://setup.ampedwireless.com and configure a new Home Network connection.
  3. Check to see that your home wireless router is still on. If it has been turned off please turn it back on. The A/V Net Connect should automatically reconnect to your Home Network within 10 minutes.
  4. Check to see that your home wireless router settings have not changed. Any changes to the SSID, security, or channel number from the original settings will disconnect the A/V Net Connect's connection to the home network. If you are not sure which settings have been changed, simply run the Smart Setup Wizard again from the web menu and reconfigure your Home Network connection.
  1. The A/V Net Connect's web menu page appears automatically when the connection to your home Wi-Fi network drops. Run through the Smart Setup Wizard again to reconfigure the connection to your Home Wi-Fi Router.
  2. Check that your Home Wi-Fi router is up and running correctly. Try connecting to your home Wi-Fi router wirelessly to see if you have Internet access. If you do not, you will need to fix your home Wi-Fi router's issues first before running the Smart Setup Wizard for the A/V Net Connect.
  1. Check to see that your A/V device is configured correctly to go online. Make sure that your A/V device does not have a static IP.
  2. Change your A/V device's IP settings to "Automatically obtain IP" or DHCP enabled.
  1. Log into the Web Menu for your dual-band wireless router and adjust the wireless settings. Change the wireless band to 2.4GHz single band mode only or mixed 2.4GHz and 5GHz mode.
  1. The A/V Net Connect may be out of range. Move the A/V Net Connect closer towards the wireless router and try the Setup Wizard again from the Web Menu.
  2. The antenna on your A/V Net Connect may be loose. Tighten the antenna connection and try again.
  3. The wireless Home Network may not be a compatible wireless network (802.11b/g/n).
  1. The Home Network itself may not have Internet access. Check to see that you have internet access by connecting directly to the Home Network first. If you are able to go online then this is not a problem.
    If you cannot go online, then the Home Network's Internet connection must first be resolved.
  2. You may have a DNS issue and the A/V Net Connect is not obtaining the IP settings from your Home Network. Try to reboot the A/V Net Connect and then accessing a website. If that fails, then reboot the Home Router to see if that fixes it.
  3. There may be an IP conflict with your Home Network and your Extended Network. Try to adjust the IP Settings of your Extended Network using IP values that are different from your Home Network.
  1. Power on and off the A/V Net Connect and try again.
  2. The connection to the Home Network may be down. Use an Ethernet cable and connect directly to the A/V Net Connect. Access http://setup.ampedwireless.com and run through the Smart Setup Wizard again. After you have successfully reset the Home Network connection, try connecting wirelessly again.
  1. Check that your wireless adapter supports WPA wireless security. If it does not then you will need to change the wireless security on the A/V Net Connect. Go to the Web Menu, select Wireless Settings and then Wireless Security. Select the Extended Network from the drop down menu and either disable security or downgrade the security to WEP. Try connecting again.
  2. The connection to the Home Network may be down. Use an Ethernet cable and connect directly to the A/V Net Connect. Access http://setup.ampedwireless.com and run through the Smart Setup Wizard again. After you have successfully reset the Home Network connection, try connecting wirelessly again.
  1. Connect to your A/V Net Connect and try to access http://setup.ampedwireless.com using your web browser.
  2. If you are advanced in networking troubleshooting, log onto your home router's web interface. Look for the DHCP client list and try to find the IP address of your A/V Net Connect assigned by your home router. Once you have it, connect to the A/V Net Connect using an Ethernet cable. Open your web browser and enter the IP address into the address bar.
  3. Reset the A/V Net Connect back to default settings and try the Smart Setup Wizard again. To reset the Repeater back to default settings, push the Reset Button (on the back panel) down for five (5) to ten (10) seconds then let go. After the A/V Net Connect has fully reset, use an Ethernet cable and connect to the A/V Net Connect. Login to the Web Menu at http://setup.ampedwireless.com and run through the Wizard.
  1. You may be too far away from your Home Network. The closer the A/V Net Connect is to your Home Network, the better its connection will be. The A/V Net Connect must have a strong signal in order to repeat the signal with fast speeds and further range. Move the A/V Net Connect closer to your Home Network and try again.
  2. You may be downloading from the Internet and not within your Home Network or Extended Network. Files transferred through the Internet are limited by your ISP speed and the data download speeds from the website that you are downloading from.
  3. Your computer may be using an older Wi-Fi adapter with lower speed limits (802.11b/g).
  1. Check to see that your wireless output settings are at 100%. Go to the Web Menu, Wireless Settings and check the Advanced Settings. Make sure the output power is at 100%.
  2. Your A/V Net Connect may be installed in a poor location. Avoid setting up your A/V Net Connect in areas with high interference, such as, near fridges, microwaves, metallic objects and low surfaces. Install the A/V Net Connect in a higher location if possible.
  3. Check the connections of the Antennas to the A/V Net Connect. Tighten them if necessary.
  4. Adjust the Antennas of the A/V Net Connect in different angles.
  1. You need to adjust your Time Zone Settings from the Management Web Menu page.
  1. The A/V Net Connect supports WPS connections, however, some companies may use proprietary code for their own push button configurations. Try connecting using the Windows wireless utility or Mac wireless utility instead.
 
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