Amped Wireless LRC100/LRC200 APOLLO / APOLLO Pro Long Range HD Wi-Fi Camera Support Page
Product Support
High Power AC2600 Wi-Fi Range Extender (LRC100/LRC200)

APOLLO / APOLLO Pro
Long Range HD Wi-Fi Camera Support Page
LRC100 / LRC200

See more with a camera that does more

Browse the selections below to view support materials and troubleshooting tips. FAQs provide you with answers to frequently asked questions. The Download section provides you with firmware upgrades or device drivers and other related software. To view the User's Guide for your product check out the Documentation section. If you are having problems finding what you need, contact us.

 
Items
Date
APOLLO - LRC100
Setup Guide Setup Guide (English) 10/31/2016
Setup Guide Setup Guide (Spanish) 10/31/2016
Setup Guide Setup Guide (French) 10/31/2016
User's Guide User's Guide 10/31/2016
Datasheet Datasheet 10/31/2016


APOLLO Pro - LRC200
Setup Guide Setup Guide (English) 10/31/2016
Setup Guide Setup Guide (Spanish) 10/31/2016
Setup Guide Setup Guide (French) 10/31/2016
User's Guide User's Guide 10/31/2016
Datasheet Datasheet 10/31/2016
 

Firmware

To update the firmware for your APOLLO camera, please open
the APOLLO mobile app and follow the steps below for each camera.

Firmware



Firmware
v1.0.76
Recent Updates
  • Picture quality is improved
  • Improved night vision on/off triggering
  • Updated daylight savings time bug for time/date display on camera viewing screen
 
Troubleshooting

The tips in this guide are listed in order of relevance. Try solution (a) before trying solution (b), etc.
  1. You must confirm your Email address before you can continue with the setup process. Check that your mobile device has an active Internet connection.
  2. Check that the Email address used for your account is correct.
  3. Click Resend Email to have the email resent to the email address used for your account. The Email will have a subject: Welcome to APOLLO
  4. Check your SPAM folder if you still have not received the Email.
  5. Confirm your Email address but clicking the Confirm Email button in the email from APOLLO. 
  1. Press the Setup button on the back of the camera and hold it for 3-5 seconds until the front power light begins to blink.
  2. Once the power light begins blinking, the camera will begin to broadcast a Wi-Fi network with the name "APOLLO_XXXX" at this point you will have several minutes to log onto the camera’s Wi-Fi network to complete your setup. You will need to go to your mobile device’s Wi-Fi settings, connect to the Wi-Fi network "APOLLO_XXXX" then return to the APOLLO app and continue the setup process.
  3. If you still do not see the camera’s setup Wi-Fi network, reset the camera to default settings and try again. To reset the camera, check that the camera is powered on, use a paper clip and press and hold the Reset button on the back of the camera for 10 seconds. The power light should begin to blink and the camera will reboot. Once the light becomes solid, go through the setup process on the APOLLO app again.
  1. You may not have connected your mobile device to the camera’s Wi-Fi network. Your mobile device must be connected to the camera’s Wi-Fi network to communicate with it during the setup process.
  2. Press the Setup button on the back of the camera and hold it for 3-5 seconds until the front power light begins to blink.
  3. Once the power light begins blinking, the camera will begin to broadcast a Wi-Fi network with the name "APOLLO_XXXX" at this point you will have several minutes to log onto the camera’s Wi-Fi network to complete your setup. You will need to go to your mobile device’s Wi-Fi settings, connect to the Wi-Fi network "APOLLO_XXXX" then return to the APOLLO app and continue the setup process. If successful you should see a list of Wi-Fi networks on the APOLLO app screen that you can connect the camera to and complete your setup.
  4. If you still do not see the camera’s setup Wi-Fi network, reset the camera to default settings and try again. To reset the camera, check that the camera is powered on, use a paper clip and press and hold the Reset button on the back of the camera for 10 seconds. The power light should begin to blink and the camera will reboot. Once the light becomes solid, go through the setup process on the APOLLO app again.
  1. Check that you are entering the Wi-Fi password correctly and try again.
  2. Your camera may be too far from your router and the Wi-Fi signal may be too weak. We recommend a network that has a 50% or greater signal strength and is green or yellow. If the signal is red or you do not see your network, you need to move the camera closer to your Wi-Fi router.
  1. During the setup process you will be prompted to enter a password for the Wi-Fi network you selected to connect the camera to. On this page there will be an link for "Advanced Options" Tap that link to enter a Static IP for your camera.
  1. During the setup process you will be prompted to select your Wi-Fi network to connect the camera to. On the bottom of this page there is a "Add Hidden Network" link. Tap this link to connect to a hidden Wi-Fi network or a Wi-Fi network that is not broadcasting it’s SSID.
  1. After you enter the Wi-Fi password for the network you wish to connect your camera to, the camera will drop its setup Wi-Fi network and connect to your desired network. At this time, your mobile device will switch to another known Wi-Fi network that it has previously connected to. Please make sure that this network has an active Internet connection. If your mobile device does not have an active Internet connection it will not be able to reach the Setup Successful page.
  2. Alternatively, after you enter the Wi-Fi password and tap continue, you can switch your mobile device to LTE or 4G Internet only to complete the setup. This will prevent it from connecting to another Wi-Fi network. After setup is complete you can turn Wi-Fi back on.
  1. Open the APOLLO app and login to access the home screen. Tap on the settings icon for your camera.
  2. Tap on Wi-Fi networks to scan and select for a new Wi-Fi network. In order for the camera to scan for new Wi-Fi networks it must first already be connected to an active Wi-Fi network. If your camera does not have a connection follow the steps below.
  3. If your camera is not currently connected to the APOLLO app, you can connect it to a new Wi-Fi network by first removing the camera from your account. To do this open the APOLLO app and login to access the home screen. Tap on the trash can icon to remove the camera.
  4. Once the camera is removed, tap on the + icon on the top right corner of the home screen to setup a new camera. Run through the setup wizard to connect the camera to a new Wi-Fi network.
  5. Once the camera has been setup you may need to add it back to any active Cloud Recording plans it may have been removed from when you first removed the camera form your account.
  1. To move your existing camera from one APOLLO account to another you will first need to remove the camera from your existing account. To do this open the APOLLO app and login to access the home screen. Tap on the trash can icon to remove the camera.
  2. Once the camera is removed, create a new APOLLO account and run through the setup wizard to add the camera to your new account. Note: you will not be able to transfer any Cloud Recording Plans from one account to another.
  1. Check that your mobile device has a good Internet connection. If you are using a 3G or slower data connection you may want to switch to a Wi-Fi connection when available or LTE/4G.
  2. Check the speed of your Internet service provider. The camera requires moderate Internet speeds to operate normally.
  3. Your Wi-Fi signal may be weak or your Internet speed is slow. Try to connect the camera to a stronger Wi-Fi signal or change the channel of your Wi-Fi network to a channel with less interference. You can do this from your router’s control panel. To find out which channel will provide a better Wi-Fi performance download the Amped Wireless Wi-Fi Analytics Tool here: http://www.ampedwireless.com/wifianalytics
  1. Open your APOLLO app and access your camera settings by tapping on the settings icon for your camera from the home screen.
  2. Tap Notification Intervals to adjust the time between event notifications sent to your mobile device. This is important if you do not wish to receive too many notifications on your device.
  3. Tap Event Settings to enable or disable Motion and/or Sound Detection and set the sensitivity of motion and sound events that will trigger a notification or a recording event.
  1. Open the APOLLO app, tap the Cloud Recording icon for your camera located on the bottom left of the grey bar of the cameras thumbnail view. Tap on the Manage Cloud Recording button located on the top of the Cloud Recording / Events screen.
  2. Login to your Cloud Recording account using your APOLLO app login information. This is the same login information that you use to access the APOLLO app.
  3. Tap on the menu icon located on the top right corner of the screen.
  4. Tap on Plan Management to access the Manage Cloud Recording Plans menu.
  5. Scroll until you see + Add Plan icon and tap the + icon to add a plan.
  6. Select your desired plan and tap the button with the price for the plan.
  7. Review your order and tap Checkout when ready.
  8. Enter your credit card information and tap Place Order.
  9. Once you have successfully paid for a Plan, go back to the Manage Cloud Recording Plan Menu and find your plan. Tap on the + Add Camera button to bind your camera to your recording plan.
    Note: You can have the APOLLO app automatically subscribe you for the following month so you do not have to renew your subscription manually each time it expires. To do so please make sure the checkbox is checked for this feature.
  10. When done tap the X on the top left corner to close the Manage Cloud Recording Window and return to the APOLLO app to view your cameras and recordings.
    Note: You must have Motion or Sound Detection enabled to trigger recordings. You can enable this by accessing the Camera Settings menu and selecting Event Settings.
    Note: Your recordings may take a few minutes to appear as the APOLLO app syncs your recordings with the cloud.
  1. A new camera will come with a free trial which includes 30 days of event based recordings. These recordings are triggered by motion or sound and will record for up to 1 minute. To enable your free trial you must first successfully setup a camera to your APOLLO account. Note: Free trial details are subject to change.
  2. Second, motion and/or sound detection must be enabled on the device from the camera settings menu for Cloud Recording to work. To enable motion and/or sound detection go to your cameras settings by tapping the settings icon for your camera located on the grey bar of the camera in the home screen. Select Event Settings to enable motion and/or sound detection.
  3. Once you have enabled motion detection or sound detection Cloud Recording will be enabled and the list of recordings will be organized in chronological order under the Cloud Recording screen. To access the Cloud recording screen tap the Cloud Recording icon for your camera located on the bottom left of the grey bar of the cameras thumbnail view. These events can be searched using the magnifying glass icon on the bottom right corner of the screen. To view the recording tap on the play button snapshot of the specific recording.
    Note: Your recordings may take a few minutes to appear as the APOLLO app syncs your recordings with the cloud.
  1. You must have an active free trial or have paid for a Cloud Recording Plan to view Cloud Recording events.
  2. If you already have an active free trial or a paid Cloud Recording plan, you must enable motion and/or sound detection to trigger event recordings. Once you have enabled motion detection or sound detection Cloud Recording will be enabled and the list of recordings will be organized in chronological order under the Cloud Recording screen. To access the Cloud recording screen tap the Cloud Recording icon for your camera located on the bottom left of the grey bar of the cameras thumbnail view. These events can be searched using the magnifying glass icon on the bottom right corner of the screen. To view the recording tap on the play button snapshot of the specific recording.
    Note: Your recordings may take a few minutes to appear as the APOLLO app syncs your recordings with the cloud.
  1. Currently, only one camera is allowed to be attached to any one Cloud Recording Plan.
  1. Check that you are using a supported web browser: Mozilla Firefox or Microsoft Internet Explorer (not Edge). Live video on the web menu is not viewable from a mobile web browser.
  2. Check that you have installed the Plug In required to view live video on your web browser. When attempting the view the live video you will be prompted to install the MolaMola Plug-in. Follow the prompts on the screen to download the plug-in.
    After you have downloaded and saved the file you will need to locate it and install the Plug In. For Firefox, view your downloaded files by pressing the down arrow icon on the top right bar and select the folder icon to open the file location. (IE will be similar)
    Look for the file "MolaMola.exe" and install the program by double clicking on it. Once that’s complete, refresh the page or re-access the live view page to view your video. If you do not see video at first or it says "connecting…" refresh the page again and access the live view.
 
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