Amped Wireless APA20 High Power 700mW Dual Band AC Wi-Fi Access Point
Product Support
High Power 700mW Dual Band AC Wi-Fi Access Point (APA20)

High Power 700mW Dual Band
AC Wi-Fi Access Point
APA20

Add Long Range, Ultra-Fast Wi-Fi to an Existing Network (2.4 and/or 5.0GHz)

Browse the selections below to view support materials and
troubleshooting tips. FAQs provide you with answers to frequently
asked questions. The Download section provides you with firmware
upgrades or device drivers and other related software. To view the
User's Guide for your product check out the Documentation section.
If you are having problems finding what you need, contact us.

 
Items
Date
Setup Guide Setup Guide (English) 10/14/2013
Setup Guide

Setup Guide (French)

10/14/2013
Setup Guide

Setup Guide (Spanish)

10/14/2013
User's Guide User's Guide 10/14/2013
Datasheet Datasheet 10/14/2013
 
Items
Notes
Date
Firmware Firmware Download and unzip. View Read Me.txt 6/18/2014
   
Recent Updates
  • Improved stability and fixed error relating to connection drops with the router
  • Improved Wi-Fi stability and fixed Wi-Fi connection issues
  • Added Auto-Reboot feature that allows for scheduled system reboots
  • Added Network Time Protocol (NTP) option to system clock for syncing the time via the Internet
   

Important:
Before upgrading firmware, always save your current settings from the Save/Reload Settings page.
To access from the web menu: More Settings > Management > Save/Reload Settings> Save Settings to File
After the firmware updates, load your saved settings to keep your existing configurations.

 
Troubleshooting

The tips in this guide are listed in order of relevance. Try solution (a) before trying solution (b), etc.
  1. Make sure your computer is connected to the Access Point wirelessly and NOT using a network cable. Ensure the power is plugged in and on. Try to access the setup menu again.
  2. Enter the following web address into your web browser instead of ‘setup.ampedwireless.com’: http://192.168.80.240
  3. Power off (unplug the power adapter) the Access Point and power it back on. Try again.
  4. Try to open your web browser to the default IP address by putting this number into your web browser instead: 192.168.80.240
  5. Reset your Access Point to default settings by holding the Reset Button (located on the back panel) for ten (10) seconds and try again.
  6. If you are using a Static IP, you will need to enter the assigned IP Address into the web browser to access the web menu.  When using a Static IP, the setup.ampedwireless.com shortcut will no longer work.
  1. Your router or original network may not have Internet access. First check to see if you are able to access the Internet by connecting directly with your router. If you cannot, there is a problem with your router that needs to be fixed first. If you are able to access the internet, continue with the following troubleshooting options below.
  2. Your router may be using Static IP assignments. If so, you will need to configure a Static IP for the Access Point. Connect your PC to the Access Point using an Ethernet cable. Disconnect your PC from any wireless networks that it may be connected to. Access the web menu at setup.ampedwireless.com using a web browser. Access the IP settings menu from the left hand navigation bar. Select ‘Disable’ under the DHCP dropdown menu and enter an IP address that matches your router’s IP settings.
  3. Detach the Access Point from your router and reset it back to default settings by holding down the reset button (red circle) on the back panel of the Access Point for 5-10 seconds. After it has reset, reattach it to your router’s network port. Allow up to 2 minutes for the Access Point to reconfigure itself to your network and attempt to access the Internet through the Access Point’s wired or wireless network.
  1. The settings on your router’s network may have changed or you may have lost internet connection on your home router. Any changes to the DHCP settings of your home router may affect the Internet connection of the Access Point. Check the settings on your router and try again.
  2. Reboot the Access Point by unplugging the power adapter and plugging it back in. Allow up to 2 minutes for the Access Point to reconfigure itself to your network. Check to see if your connection has been reestablished by viewing a website.
  1. Double check that you are connected to the Access Point and not to your home router. Use an Ethernet cable and attach it between your computer and the Access Point. Disconnect your computer from all wireless networks and try to access the web menu again.
  2. If you are advanced in networking troubleshooting, log onto your home router’s web interface. Look for the DHCP client list and try to find the IP address of your Access Point assigned by your home router. Once you have it, connect to the Access Point using an Ethernet cable. Open your web browser and enter the IP address into the address bar.
  3. Reset the Access Point back to default settings and try the Basic Setup again. To reset the Access Point back to default settings, hold the Reset Button (on the back panel) down for five (5) to ten (10) seconds. After the Access Point has fully reset, use an Ethernet cable and connect to the Access Point. Log in to the web menu at http://setup.ampedwireless.com and reconfigure the settings for your Access Point.
  1. You may be too far away from the wireless network. Wireless data transfer speeds degrade as distances increase between your computer and the Access Point.
  2. You may be downloading from the Internet and not within your local network. Files transferred through the Internet are limited by your ISP speed and the data download speeds from the website that you are downloading from.
  3. Your computer may be using an older Wi-Fi adapter with lower speed limits (802.11b/g/n). For maximum speeds, use 802.11ac Wi-Fi adapters.
  4. You may have interference on the wireless channel that the Access Point is currently using. Try changing the channel of your wireless network.
  1. Step back at least 10 feet from the Access Point and check your signal again. The Access Point emits high power, long range Wi-Fi signals that may confuse your wireless adapter signal reading at close range. The speed and signal are at 100%, however your readout may not be displaying the data correctly.
  2. Check that your antennas are connected to their corresponding antenna connectors. The number designated on the antenna (1-3) should match the number on the antenna connector (1-3).
  3. The wireless channel that your network is running on may be congested. Change the wireless channel on your Access Point.
  1. Check to see that your wireless output settings are at 100%. Go to the web menu, Wireless Settings and check the Advanced Settings. Make sure the output power is at 100%.
  2. Check that your antennas are connected to their corresponding antenna connectors. The number designated on the antenna (1-3) should match the number on the antenna connector (1-3).
  3. Your Access Point may be installed in a poor location. Avoid setting up your Access Point in areas with high interference, such as near fridges, microwaves, metallic objects and low surfaces. Install the Access Point in a higher location if possible.
  4. Adjust the Antennas of the Access Point in different angles.
  1. Your wireless network adapter may be outdated and have older wireless technology not capable of achieving the wireless network speeds of the Access Point. To achieve maximum wireless speeds, it is required that you have a 802.11n (2.4GHz) or 802.11ac (5.0GHz) adapter.
  2. Check that you are using the latest Wi-Fi security type: WPA or WPA2
    WEP security may slow down your wireless speeds.
  3. Check that the Access Point’s wireless data rate is set to AUTO or 11N (2.4GHz) and 11AC (5.0GHz) data rate speeds.
  4. Wireless speeds degrade as you get further away from the Access Point.
  5. Check that the wireless channel set on the Access Point is not crowded. Try changing the wireless channel to another channel and test the speed again.
  1. You need to adjust your Time Zone Settings from the Management web menu page.
  1. The Access Point supports WPS connections, however, some companies may use proprietary code for their own push button configurations. Try connecting using the Windows wireless utility or Mac wireless utility instead.
 
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