Amped Wireless ALLY Plus Whole Home Smart Wi-Fi System Support Page
Product Support
ALLY Plus Whole Home Smart Wi-Fi System (ALLY-0091K)

ALLY Plus
Whole Home Smart Wi-Fi System
ALLY-0091K

Smart, Safe, Secure Wi-Fi for your Entire Home

Browse the selections below to view support materials and troubleshooting tips. FAQs provide you with answers to frequently asked questions. The Download section provides you with firmware upgrades or device drivers and other related software. To view the User's Guide for your product check out the Documentation section. If you are having problems finding what you need, contact us.

 
Items
Date
Setup Guide Setup Guide (English) 10/13/2016
Setup Guide Setup Guide (Spanish) 10/13/2016
Setup Guide Setup Guide (French) 10/13/2016
User's Guide User's Guide 10/13/2016
Datasheet Datasheet 10/13/2016
 
Items
Notes
Date
Firmware Firmware Download and Unzip. View Read Me.txt 5/24/2017
v1.07.11
   
Recent Updates
  • Improved stability and reliability
  • Improved memory management
  • Fixed minor UI issues
  • Fixed MAC address management and display issues
     
   

Important:
Before upgrading firmware, always save your current settings from the Save/Reload Settings page.

To access from the web menu: 
More Settings > Management > Save/Reload Settings > Save Settings to File
After the firmware updates, load your saved settings to keep your existing configurations.
 
Troubleshooting

The tips in this guide are listed in order of relevance. Try solution (a) before trying solution (b), etc.
During Setup on the ALLY app I get an error message that says: "No Internet detected" and I cannot finish the setup.
  1. Check that your modem is powered on and your ALLY Router is connected properly. Try setup again.
  2. Reset your modem by holding down the reset button located on the back of the modem for approximately five seconds. Try the automatic configuration again.
  3. Static IP: Your Internet connection may require a static IP setting. Check with your ISP to obtain the IP settings. You can set Static IP using the ALLY app by running through the setup process and tapping "Manually configure your ALLY" when the Connection Error page appears.
  4. DSL Connections: Your Internet connection may require login information. If you are using PPPoE mode, you will need to manually configure your Internet connection settings and obtain your username and password. You can set a PPPoE connection using the ALLY app by running through the setup process and tapping "Manually configure your ALLY" when the Connection Error page appears.
During the setup process, my new Wi-Fi settings are not successfully applied.
  1. During the setup process your mobile device will disconnect from the ALLY Wi-Fi network as it applies the new Wi-Fi settings to the ALLY Router. At this time, your mobile device may have joined another Wi-Fi network that does not have Internet access. Please check that your mobile device is connected to a Wi-Fi network with an active Internet connection and go back to the ALLY app.
I see an error "No Connection to ALLY" when using the ALLY app.
  1. The ALLY Router and the ALLY app can no longer communicate. Check that the ALLY Router is connected to the modem correct. Reboot your modem or the ALLY Router if necessary.
  2. If you are using an Android mobile device, please check that your "Smart Network Switch" is toggled off.
How can I remove my ALLY Router from my ALLY app account?
  1. Go to the ALLY app and tap on the settings icon on the top right corner of the home screen. From the settings screen tap "Erase all data & disconnect ALLY". This will remove your ALLY Router and allow you to set the ALLY Router to a new account or an existing account.
Which mobile devices can I use to set up and manage my ALLY?
  1. To set up your ALLY with the ALLY app, you need and Android or iOS device with an Internet connection. Currently we support Android 4.4 and up and iOS 9 and up.
How do I set up my ALLY if I don't have cell data service?
  1. If you cannot download the app, please access the web setup by connecting your mobile device to the ALLY’s Wi-Fi network. Open a web browser and go to http://setup.ampedwireless.com. Follow the instructions on the screen to complete setup.
How can I tell if my network is up and running?
  1. If your network is up and running, the header of the Home screen of the ALLY app is green, and you’ll see a message that says "ALLY is online". If your network is offline, the header is red, and it will say "ALLY is offline".
How do I find my Wi-Fi network password?
  1. Open the ALLY app.
  2. On the Home screen, tap the Devices button to open the Connected Devices list.
  3. Tap the + sign in the top-right corner. Here you can see the network names and passwords for all your Wi-Fi networks.
    NOTE: You should be careful about who you give your passwords to.
How do I change my Wi-Fi network name and password?
  1. Open the ALLY app.
  2. On the Home screen, tap the gear icon in the upper-right corner to open the Settings menu.
  3. Under the Network section, tap Edit Wi-Fi Networks.
  4. To edit, tap the network name or the network password. Enter a new network name and/or network password.
    NOTE: Passwords must be 8 to max 15 characters long.
    TIP: Tap the magic wand to create a strong password automatically.
  5. When done, tap Save.
How do I share my Wi-Fi network with guests?
  1. ALLY allows you to create a Guest Wi-Fi for sharing your Wi-Fi without giving access to your main network where all your personal devices are communicating. To create a the Guest Wi-Fi follow the steps below.
  2. Open the ALLY app.
  3. On the Home screen, tap the gear icon in the upper-right corner to open the Settings menu.
  4. Under the Guest Network section, toggle the Guest Wi-Fi switch to turn on. You can disable the Guest Wi-Fi at any time by following the same steps.
How do I identify the devices on my network?
  1. Devices that show up in your devices list may look unfamiliar because their names are confusing or unclear. If you come across a device that you don’t recognize, look for the manufacturer’s name on the Devices screen and see if you recognize it. If that doesn’t work, you may also look up your device’s MAC address and compare it to the MAC address that is shown on the Device Settings screen. The MAC address of a device can usually be found in the About Device section in your device’s Settings.
How do I see how many devices are on my network?
  1. You can see a list of all registered devices and whether they are online or offline on the Devices screen.
I see an error "No Connection to ALLY" when using the ALLY app.
  1. The ALLY Router and the ALLY app can no longer communicate. Check that the ALLY Router is connected to the modem correct. Reboot your modem or the ALLY Router if necessary.
How does AVG protection work?
  1. When enabled AVG protection scans the Internet traffic on your network and automatically blocks known malicious links or websites right on the router, before they reach your connected devices.
Do I need an Antivirus if I have AVG protection enabled?
  1. AVG protection provides an additional layer of security for your connected devices. It does not replace an antivirus product. We recommend that you install and use an up-to-date antivirus product.
Filtered website is still showing.
  1. If there is an active Internet session by the user it may need to be closed before the filtering begins to work. Close the web browser on the device that is being filtered. Open the web browser and try again.
  2. Website Filtering may take some minutes to come into effect across your devices. If you keep having trouble with Website Filtering, please feel free to give us a call.
I can still launch apps that I blocked.
  1. If there is an active Internet session by the user it may need to be closed before the filtering begins to work. Close the app on the device that is being filtered. Open the app and try again.
  2. App Blocking allows you to manage Internet access for individual apps and services. Apps that do not require an Internet connection, like games, may still work.
Curfew does not turn off devices.
  1. Curfew lets you set times for when you want your family members to be offline and not access the Internet. Curfew does not lock devices. Apps and services that can be launched and used without an Internet connection may still work.
  2. Curfew uses the time that is associated to your mobile device.
Can my ALLY network have more than one administrator?
  1. Currently, ALLY only allows one administrator per network.
I forgot my password.
  1. Try to login to the ALLY app and tap on Forgot Password. Enter your email address and follow the instructions on the screen.
How do I change my ALLY app password?
  1. Go to the AVG My Account website: https://myaccount.avg.com. Log in using your ALLY app details. Then select My Profile in the menu bar. Here you can change your ALLY account password.
How can I remove my ALLY Router from my ALLY app account?
  1. Go to the ALLY app and tap on the settings icon on the top right corner of the home screen. From the settings screen tap "Erase all data & disconnect ALLY". This will remove your ALLY Router and allow you to set the ALLY Router to a new account or an existing account.
How do I check if there is a firmware update available?
  1. ALLY app will automatically alert you if a firmware update is available when you use the app. If you want to check for updates, go to Settings and tap Firmware Update.
What type of data does ALLY collect and why?
  1. We care about your privacy and want you to have more control over how we collect and use your data. Please read our privacy policy to understand what data we collect, why we collect it, and how we use it. To read the ALLY App Privacy and Cookie Policy, visit: http://www.chimewifi.com/privacypolicy/
I wish to configure advanced settings on the Router such as changing Wi-Fi channels, configuring port forwarding, Quality of Service settings, etc.
  1. To access the advanced settings menu, connect to the ALLY’s Wi-Fi network. Open a web browser and go to: http://setup.ampedwireless.com. You will be prompted for a password which can be found on the ALLY app by going to Settings (icon on the top right corner of the status page) and then going to Advanced settings. Some features on the Web Menu will be disabled when the Router is in use with the ALLY app.
I wish to use the ALLY Router and Extender without the ALLY app. How do I do this?
  1. If you have never set the ALLY Router up using the ALLY app follow these steps: Power on the ALLY Router and connect to the ALLY’s Wi-Fi network. Open a web browser and go to: http://setup.ampedwireless.com to access the web menu and web based setup wizard. Follow the steps to configure your ALLY Router.
  2. If you have previously configured the ALLY Router using the ALLY app and you wish to no longer use the ALLY app with the Router follow these steps. While the ALLY Router is powered on, reset the ALLY Router by pressing the Reset button on the bottom of the Router for 10 seconds. The status light should blink rapidly when the Router has been reset. Once this is done, follow the steps in "a" to configure the Router using the web menu.
I entered setup.ampedwireless.com and it failed to open the Setup Wizard.
  1. Make sure your computer is connected to the Router using the included Ethernet cable. Do not try to connect with a wireless connection. Ensure that the power on the Router is on.
  2. Check that your computer IS NOT connected to any wireless networks. If it is, disable your Wi-Fi connection and disconnect from all wireless networks. Reboot the router and try again.
  3. Close your current web browser and reopen it. Use Google Chrome or Internet Explorer (v8.0 and up).
  4. Open your web browser and enter 192.168.3.1 into the web address bar.
  5. If you can access the web menu, but not the Setup Wizard, the Router may have previously been configured. There is a link to re-access the Setup Wizard from the Dashboard. Scroll to the bottom of the Dashboard page to find the Setup Wizard link.
  6. Another way to access the Setup Wizard is to reset the Router to default settings by holding the Reset Button (located on the back panel) for ten (10) seconds and try again. The Setup Wizard will always appear if the Router has not yet been configured. After it has been configured the Dashboard will appear instead.
I entered setup.ampedwireless.com and it failed to open the Web Menu Dashboard.
  1. Make sure your computer is connected to the Router using the included Ethernet cable. Do not try to connect with a wireless connection. Ensure that the power on the Router is on.
  2. Check that your computer IS NOT connected to any wireless networks. If it is, disable your Wi-Fi connection and disconnect from all wireless networks. Reboot the router and try again.
  3. Close your current web browser and reopen it. Use Google Chrome or Internet Explorer (v8.0 and up).
  4. Open your web browser and enter 192.168.3.1 into the web address bar.
  5. If the Setup Wizard appears instead of the Dashboard, the Router has not yet been configured. Complete the Setup Wizard or skip the Setup Wizard to access the Dashboard.
  6. Reset the Router to default settings by holding the Reset Button (located on the back panel) for ten (10) seconds and try again. Complete the Setup Wizard or skip the Setup Wizard to access the Dashboard.
I have entered setup.ampedwiress.com, but I cannot enter the Web Menu. I am prompted for a access code but it does not let me continue.
  1. Check that you are using the right access code.
  2. If you forgot your login and password for the Web Menu, reset the Router to default settings and try again. To reset the Router to default:
    1. On the back panel of the router find the Reset button.
    2. Use a pen tip to hold down the reset button for 5 to 10 seconds.
    3. The router will reinitialize and restore its default settings.
I am having problems with features on the Web Menu. When clicking buttons, it does not register my action.
  1. Check that you are using a supported web browser: Google Chrome, Internet Explorer (8.0 and up) and Safari. If you are using an unsupported web browser, such as Firefox, please change to one of the supported web browsers and try again.
The ALLY Setup could not automatically configure my Internet connection.
  1. Reset your modem by holding down the reset button located on the back of the modem for approximately five seconds. Try the automatic configuration again.
  2. Static IP: Your Internet connection may require a static IP setting. Check with your ISP to obtain the IP settings.
  3. DSL Connections: Your Internet connection may require login information. If you are using PPPoE mode, you will need to manually configure your Internet connection settings and obtain your username and password.
  4. Cable Modem: Your Internet connection may require you to clone your MAC address. Go to More Settings > IP Settings > Internet Network (WAN) and select Automatic/Dynamic (DHCP) from the drop down menu. Clone your PC’s MAC address under the DNS settings.
I have gone through the Setup Wizard and I do not have Internet.
  1. Detach the power adapter and disconnect all computers from the ALLY Router.
    Turn off the power to your modem and remove the backup battery (if available).
    Wait 2 minutes and power the modem back on. Wait 2 minutes for the modem to initialize.
    Power on the Router and connect your computer to the router.
    Open your web browser and try to access the Internet.
  2. Check that your Internet connection through the modem is working. Power off the ALLY Router and disconnect your computer from the router.
    Turn off the power to your modem and remove the backup battery (if available).
    Wait 2 minutes and power the modem back on. Wait 2 minutes for the modem to initialize.
    Attach your computer directly to the modem and power on your computer.
    Open your web browser and check to see if you can go online. If you cannot go online, there may be a problem with your Internet provider. Please contact your Internet provider to troubleshoot your connection issues.
My Internet connection is unstable and drops intermittently.
  1. Power off your computer, the ALLY Router and your modem.
    Power on your modem and wait 2 minutes.
    Power on the Router and wait 1 minute for the router to initialize.
    Power on your computer and try again.
  2. Check to see if other computers are also having this problem. If they are not, check to see if your anti-virus software or firewall software is conflicting with your Internet connection. You may also try temporarily disabling all firewalls or anti-virus software to see if that is what is causing the problem.
  3. If you have a PPPoE or another Internet connection requiring login credentials, you may need to adjust the reconnection or time out settings. If you are using the Web Menu for setup: Go to the IP Settings > Internet Connection (WAN) page and configure your Internet connection to automatically reconnect. For ALLY App based setups select manual setup once the Internet connection detection error page appears.
  4. If you are using Windows XP, check that your computer is using Service Pack 2 or greater. Windows XP users with Service Pack 1 may experience intermittent wireless connections.
My Internet connection is abnormally slow.
  1. Check with your Internet provider to ensure that they are not experiencing system wide issues.
  2. Check with speedtest.net to see the speed of your Internet provider. Connect directly to your modem with your computer and check speedtest.net again. If the speed results are the same, the issue is with your Internet provider. Please contact your provider to troubleshoot the issue.
  3. Check the Internet connection speed on another computer that is connected to the Router. If the other computer does not have Internet speed problems, the networking equipment or operating system on your original computer may be outdated or may be experiencing problems. Viruses and other software may slow down a computer’s overall speed significantly.
  4. If you are using a wireless connection to the Router, check that your wireless signal strength is above 3 bars. If not, you may need to move closer to the Router.
My computer is getting an IP address of 169.254.x.x and Windows says "Limited or no Connectivity".
  1. Make sure the Router is powered on.
  2. Check that your computer’s network adapter is enabled and is set to "Obtain IP Address Automatically".
  3. Release and Renew your IP Address on your computer. To do this on a Windows computer:
    1. Click Start > Run and type CMD.
    2. When the command prompt appears, type ipconfig/release and press enter.
    3. Type ipconfig/renew and press enter.
    4. Check that your computer’s network adapter has an IP address of 192.168.3.x
  4. Restart your computer and check again.
  5. Restart the Router and check again.
  6. Make sure DHCP is enabled in the Router’s Web Menu (Go to More Settings > IP Settings > Local Area Network (LAN) > DHCP Settings.
  7. Check that your Firewall or Anti-Virus software is not preventing you from accessing shared devices on you network.
My Wi-Fi coverage is poor or my Wi-Fi speeds seem slow. It doesn't seem like my ALLY Extender is working.
  1. Power on the ALLY Extender and check that the status LED is either green or orange. If the color is red this means the ALLY Extender is too far from the ALLY Router. Power off the ALLY Extender and move it to a location closer to the ALLY Router and power it on again. Check that the ALLY Extender LED is green or orange. If it is still red repeat the above steps.
  2. If the ALLY Extender LED is flashing red, this means it does not have a connection to the ALLY Router. Check that the ALLY Router is powered on. If it is, reboot the ALLY Extender by powering it off and back on. If the LED remains flashing red, move the ALLY Extender closer to the ALLY Router and check again until the LED turns green or orange.
  3. If your LED remains flashing red after trying (a) and (b), please contact Elite Support.
  4. If a) through c) do not work, try resetting the ALLY Extender by holding down the Reset button on the bottom of the ALLY Extender for 10 seconds to allow the Extender to reset, reboot and resync with the ALLY Router.
I currently have multiple Wi-Fi network names appearing when I scan for Wi-Fi networks. (There should be no more than one 2.4GHz network and one 5GHz network).
  1. Reboot the ALLY Router first by powering it off and back on, then reboot the ALLY Extender.
    Wait three minutes and then check the Wi-Fi network names are correct.
  2. If option "a" does not work, move your ALLY Extender closer to the ALLY Router and try again.
  3. If a) through b) do not work, try resetting the ALLY Extender by holding down the Reset button on the bottom of the ALLY Extender for 10 seconds to allow the Extender to reset, reboot and resync with the ALLY Router.
I am only getting 3 or 4 wireless signal bars on my wireless computer and I am within 10 feet of the wireless router.
  1. Step back at least 10 feet from the ALLY Router and check your signal again. The ALLY Router emits high power, long range Wi-Fi signals that may confuse your wireless adapter signal reading at close range. The speed and signal are at 100%, however your readout may not be displaying the data correctly.
  2. Change the wireless channel on your ALLY Router to find a channel with less interference. Do this for both 2.4GHz and 5.0GHz wireless networks. To assist in finding the right channel, download the Amped Wireless Wi-Fi Analytics Tool for your Android or PC. Changing the Wi-Fi channels can be done via the Web Menu and not the ALLY app.
I am not getting a strong wireless connection from all distances from the ALLY Router.
  1. Check if other computers are experiencing the same issue. If not, the wireless adapter in your computer may be experiencing problems or maybe older and have poor wireless performance.
  2. Avoid placing the ALLY Router near or around Microwaves and 2.4GHz wireless phones.
  3. Avoid using wireless channels that are crowded. Change the wireless channel on the ALLY Router.
  4. Place the ALLY Router in a higher location near the center of your desired coverage location.
My wireless adapter does not connect at the maximum wireless speed.
  1. Your wireless network adapter may be outdated and have older wireless technology not capable of achieving the wireless network speeds of the Router. To achieve maximum wireless speeds, it is required that you have an 802.11n (2.4GHz) or 802.11ac (5.0GHz) adapter. To obtain a data rate of 1733Mbps on the 5GHz band or 800Mbps on the 2.4GHz band the network adapter used to connect to the Router must support the same data rates.
  2. Wireless speeds degrade as you get further away from the wireless router.
  3. Check that the wireless channel set on the Router is not crowded. Try changing the wireless channel to another channel and test the speed again.
  4. Do not use Internet websites (i.e. speedtest.net or other websites) to test your wireless speeds. Speed test websites measure your Internet connection speed, which is controlled by your Internet provider. Wireless speeds are for your local network and not your Internet connection. To test wireless speeds, a local test or file transfer will be required to test the true wireless speed.
I cannot tell if MU-MIMO simultaneous data transfers are enabled and functioning.
  1. Check that the connected devices support MU-MIMO technology. All connected devices must also support MU-MIMO to enable the MU-MIMO function. If the connected device does not support MU-MIMO it will function as a SU-MIMO (single-user MIMO) device.
I cannot connect my Windows Vista computer to the wireless network. I enter my wireless password and I see an error.
  1. Manually add a wireless network to your Vista computer:
    1. Click Start, and then click Network.
    2. Select Network and Sharing Center.
    3. Click Manage Wireless Networks.
    4. Click Add and select Manually create a network profile.
    5. Type in the SSID, and select the type of security and enter your security key.
    6. Select "Start this connection Automatically" and click Next.
    7. Go to Network and Sharing Center and select Manage Network Connections.
    8. Right click Wireless Network Connection and then select Status.
    9. Click details and check to see that your IPv4 IP address is correct (192.168.3.x).
  2. Disable IEEE 802.1x authentication on your computer.
I cannot connect my Windows XP computer to the wireless network. I enter my wireless password and I see an error.
  1. Make sure your computer has the latest Windows Service Pack. Windows Service Pack 1 does not support WPA security. Upgrade to the latest Service Pack to support the latest wireless encryption.
  2. Manually add a wireless network to your XP computer.
  3. Disable IEEE 802.1x authentication.
 
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