What is Elite Support Online Support Center

Search FAQs

Find answers to common issues and questions. Start by select your product from the menu below. The tips in this guide are listed in order of relevance. Try solution (a) before trying solution (b), etc.


 

Warranty Information

The Amped Wireless (A division of Newo Corporation, Inc.) Limited Warranty

Warranty Period:
The Amped Wireless Limited Warranty is for one (1) year from the date of purchase for new products. A proof of purchase with the date of purchase must be rendered for warranty service. Refurbished products carry the Limited Warranty for thirty (30) days after the date of purchase. Products without a proof of purchase date will be under warranty for up to 12 months past the factory production date.

Guarantee:
Amped Wireless warrants to the original purchaser that the hardware of this Amped Wireless product shall be free of defects in design, assembly, material, or workmanship.

Conditions:
The Amped Wireless Limited Warranty is for repair or replacement only at the sole discretion of Amped Wireless. Amped Wireless does not issue any refunds for purchased product. In the event that Amped Wireless is unable to repair or replace a product (i.e. discontinued product), Amped Wireless will offer a credit toward the purchase of a similar product of equal or lesser value direct from Amped Wireless. Any repaired or replacement products will be warranted for the remainder of the original Warranty Period or thirty (30) days, whichever is longer. Amped Wireless reserves the right to discontinue any of its products without notice, and disclaims any limited warranty to repair or replace any such discontinued product. Amped Wireless reserves the right to revise or make changes to this product, its documentation, packaging, specifications, hardware, and software without notice. If any portion of the Amped Wireless Limited Warranty is found to be unenforceable, its remaining provisions shall remain in effect. All costs of shipping the product to Amped Wireless shall be borne solely by the purchaser.

Limitations:
IN NO EVENT SHALL AMPED WIRELESS' (NEWO CORPORATION'S) LIABILITY EXCEED THE AMOUNT PAID BY YOU FOR THE PRODUCT FROM DIRECT, INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THE PRODUCT, ITS ACCOMPANYING SOFTWARE, ACCESSORIES OR ITS DOCUMENTATION. The Amped Wireless Limited Warranty does not apply if: (a) the product assembly has been opened or damaged, (b) the product or its software or firmware has been altered or modified, (c) the product has not been used and installed in accordance to Amped Wireless' instructions, (d) the product has been subjected to misuse, or negligence. Amped Wireless does not guarantee the continued availability of a third party's service for which this product's use or operation may require. The Amped Wireless Limited Warranty does not protect against acts of God, vandalism, theft, normal wear and tear, obsolescence and environmental damages such as, but not limited to, weather and electrical disturbances. The Amped Wireless Limited Warranty is the sole warranty for this product. There are no other warranties, expressed or, except required by law, implied, including the implied warranty or condition of quality, performance merchantability, or fitness for any particular purpose.

Technical Support:
The Amped Wireless Limited Warranty is not related to the terms, conditions and policies of Amped Wireless' Technical Support offerings. For questions regarding support, please contact techsupport@ampedwireless.com.

 

Support Contact Information

Technical Support

  • Toll Free: 888-573-8820
  • Local: 909-217-3229 (Press Option 4)
  • E-mail: techsupport@ampedwireless.com
  • Hours:
    Monday - Friday:  7:00 AM to 7:00 PM PST
    Saturday: 7:00 AM to 6:00 PM PST
    Sunday: 8:00 AM to 5:00 PM PST

    *Closed Thursday, 11/27/14 (Thanksgiving)

  • Live Chat Hours:
    Monday - Friday:  8:00 AM to 5:00 PM PST

    *Closed Thursday, 11/27/14 (Thanksgiving)


    Elite Support is available in English, French and Spanish.

    After hours support available via appointment:
    Leave a message with your contact information.

Customer Service

  • Toll Free: 888-573-8830 (Press Option 3)
  • Local: 909-217-3229 (Press Option 3)
  • E-mail: customerservice@ampedwireless.com
  • Amped Wireless Store Inquiries: store@ampedwireless.com
  • Hours:
    Monday - Friday:  8:30 AM to 5:30 PM PST

    *Closed Thursday, 11/27/14 (Thanksgiving)
    *Closed Friday, 11/28/14






 

Submit Tech Support Ticket

Fill out the information below, and a specialist will get back to you within 24 hours.

Full Name:


Email:

Telephone:

Select your product:

How do I find my product number?

Where did you purchase
your product:

Other Location:

Subject:

Comment:

           
 

Product Registration

Please fill in the form below to register your product and sign up to receive product updates.

First Name:


Last Name:

Address 1:

Address 2:

City:

Zip/Postal Code:

Phone:

Email:

Select your product:

How do I find my product number?

Date of Purchase:

Where did you purchase
your product:

Other Location:

 

Installation Videos

Click below to view Installation Videos on your product:
High Power 500mW Dual Band AC
Wi-Fi USB Adapter
ACA1
Videos
Windows
Videos
Mac
High Power Wireless-N 600mW
Router
R10000
Videos
High Power Wireless-N 600mW
Gigabit Router
R10000G
Videos
High Power Wireless-N 600mW Gigabit Dual Band Router
R20000G
Videos
High Power 700mW Dual Band
AC Wi-Fi Range Extender
REA20
Videos
High Power Compact Wi-Fi
Range Extender
REC10
Videos
High Power Compact AC Wi-Fi
Range Extender
REC15A
Videos
High Power 700mW Dual Band AC Wi-Fi Router
RTA15
Videos
High Power Wireless-150N
Range Extender
SR150
Videos
High Power Wireless-N 600mW
Range Extender
SR10000
Videos
High Power Wireless-N 600mW Gigabit
Dual Band Range Extender
SR20000G
Videos
High Power Wireless-300N
Range Extender
SR300
Videos
High Power Touch Screen
Wi-Fi Range Extender
TAP-EX
Videos  
High Power Wireless-N 500mW
Directional USB Adapter
UA1000
Videos
Windows
Videos
Mac
High Power Wireless-150N
Compact USB Adapter
UA150C
Videos
Windows
Videos
Mac
High Power Wireless-N Directional
Dual Band USB Adapter
UA2000
Videos
Windows
Videos
Mac
High Power Wireless-300N
USB Adapter
UA600
Videos
Windows
Videos
Mac

Amped Wireless Wi-Fi Analytics Tool
 
Videos  
 

Warranty Return Instructions

RMA Instructions and Information:

To return a product to Amped Wireless for Warranty service you must have the following:

  • Support Ticket Number (obtained from Technical Support Rep)
  • Completed RMA Information Form
  • Packaging Barcode (or full packaging) or Proof of Purchase
  • RMA Number (obtained from Customer Service Rep)

If you do not have a Support Ticket Number please contact Amped Wireless Technical Support first to troubleshoot your current product support issue. The support tech will determine whether the product is defective and is need of warranty service. If warranty service is needed, the support tech will issue you a Support Ticket Number. Use this number to complete the RMA Request form and upload your Proof of Purchase. (You may email the Proof of Purchase to rma@ampedwireless.com)

Once the form has been received, an Amped Wireless Customer Service Rep will review the information along with your Proof of Purchase. If all the information is correct, the Customer Service Rep will issue you a RMA Number along with instructions on how to send the product back to Amped Wireless.

DO NOT SEND A PRODUCT TO AMPED WIRELESS WITHOUT FIRST HAVING A RMA NUMBER. ALL RETURNS WITHOUT PROPER RMA NUMBERS WILL BE DISCARDED.

Amped Wireless is not responsible for lost or damaged packages. Please pack your product securely and obtain a tracking number.

Amped Wireless does not issue refunds under any circumstances. Please contact the point-of-purchase for their return/refund policies.

Amped Wireless is not responsible for shipping costs back to Amped Wireless. The customer bears the cost of sending the defective unit(s) to Amped Wireless. Amped Wireless bears the cost of shipping the replacement unit to the customer.

International orders: Amped Wireless is not responsible for any customs or import duties, brokerage fees, or taxes paid on shipments. These charges are the sole responsibility of the customer.  For International orders only, the customer bears the cost of shipping the replacement unit to Amped Wireless AND from Amped Wireless back to the customer.

Warranty is only available to the original purchaser.

RMA numbers are valid for 20 days after issue date. Amped Wireless must receive product within this time period.

For RMA status updates please contact Amped Wireless Customer Service.

Please fill the following form out completely. To expedite the process of receiving your RMA number please scan or take a picture of your proof of purchase and upload it using this form. If you do not have your proof of purchase, a Customer Service Rep will call you to see if there is a solution for obtaining the product packaging or UPC barcode from the packaging.
Click here for more information.

First Name:


Last Name:

Company:

Address 1:

Address 2:

City:

State:

Zip/Postal Code:

Country:

Phone:

Mobile:

Email:

Select your product:

How do I find my product number?

Support Ticket Number:

RMA Requests without a valid support ticket will be discarded.

Brief Description


of Warranty Issue:

Attach File:

CAPTCHA Image
[ Refresh Image ]

 

Warranty Return Instructions

The CAPTCHA you entered is not correct and your form has not been submitted. Please fill the form out and type in the correct CAPTCHA code. You will be automatically redirected to a Thank You page if your entry is processed correctly.

First Name:


Last Name:

Company:

Address 1:

Address 2:

City:

State:

Zip/Postal Code:

Country:

Phone:

Mobile:

Email:

Select your product:

How do I find my product number?

Support Ticket Number:

RMA Requests without a valid support ticket will be discarded.

Brief Description


of Warranty Issue:

Attach File

CAPTCHA Image
[ Refresh Image ]

 

30-Day Return Policy Instructions

30-Day Return Policy and Information:

If you are dissatisfied with your Amped Wireless purchase for any reason, you may return your order for a full refund within 30 days of the shipment date. All returns must meet the following criteria:

  • The product was purchased directly from the Amped Wireless Store.
  • A refund request is submitted within 30 days of shipment.
  • Product is in new and unopened condition.
  • A Support Ticket Number was issued by an Amped Wireless Customer Service Representative.
  • Approved refund request returns must be received within 45 days from date of purchase. Product(s) not received by the Amped Wireless' product return department within 45 days from the date of purchase will NOT be eligible for a refund.

To request a refund for your Amped Wireless purchase, please complete the RMA request form. Once the refund request is approved, Amped Wireless will issue you a RMA Number along with shipping instructions. RMA numbers are valid for 20 days after issue date. Amped Wireless must receive product within this time period. Refunds will be processed within 14 days after the Amped Wireless Store receives and inspects the returned unit(s).

DO NOT SEND A PRODUCT TO AMPED WIRELESS WITHOUT FIRST HAVING A RMA APPROVAL NUMBER. ALL RETURNS WITHOUT A PROPER RMA NUMBER WILL NOT BE PROCESSED.

Additional Refund Request Information

  • Returns must have all original packaging, accessories, power adapters, cables and all other materials that came with the product to avoid a restocking fee. Incomplete returns will be charged a 15% restocking fee.
  • Amped Wireless is not responsible for lost or damaged packages. Please pack your return securely and it is recommended that you insure and obtain a tracking number.
  • Amped Wireless does not accept returns for products purchased from a distributor or reseller; please contact them for return/refund information.
  • Amped Wireless is not responsible for the shipping cost back to Amped Wireless. You are responsible for paying shipping with the carrier of your choice.
  • To obtain a Support Ticket Number, please call 888.573.8830 or email customerservice@ampedwireless.com .

Please fill the following form out completely. To expedite the process of receiving your Refund number please scan or take a picture of your proof of purchase and upload it using this form. If you do not have your proof of purchase, a Customer Service Rep will call you to see if there is a solution for obtaining the product packaging or UPC barcode from the packaging.

First Name:


Last Name:

Company:

Address 1:

Address 2:

City:

State:

Zip/Postal Code:

Phone:

Mobile:

Email:

Select your product:

How do I find my product number?

Support Ticket Number:

Brief Description


of Warranty Issue:

Invoice Number

CAPTCHA Image
[ Refresh Image ]

 
 

chat